Administrative Coordinator

1 month ago


West Yarmouth, United States Gem Plumbing & Heating Full time
Job DescriptionJob DescriptionGem Plumbing & Heating is a growing company that has been recognized for setting the standard for excellence in on-time, high quality, and friendly customer service. Here at GEM, we provide career opportunities to master your craft, earn competitive wages, and make a real difference in the lives of our customers and our community.

Responsibilities
    • Respond promptly to incoming emails, addressing customer queries, work orders, and call center communications.
    • Schedule service calls and installations, coordinating with the dispatch team to ensure timely technician assignments.
    • Generate and send requested quotes for assigned sales representatives and project managers.
    • Process job turnovers in the database, collecting and managing deposits on accounts.
    • Maintain organized records of signed quotes and handle permit requests.
    • Update and manage sales trackers, assisting in training new hires.
    • Monitor and track parts on order, ensuring timely availability.
    • Request and manage insurance certificates.
    • Maintain and oversee preventative maintenance contracts.
Qualifications
    • Minimum of 2 years of customer service or account management experience.
    • Familiar with billing and accounts receivable processes.
    • Intermediate to advanced knowledge of Excel.
    • Excellent computer skills.
    • Strong attention to detail and organizational skills.
    • Excellent customer service skills.
    • Ability to work in a fast-paced environment.
Benefits
      • Medical, Dental and Vision Insurance
      • 401K Plan with Company Match
      • Holiday Pay
      • Long Term Disability
      • Company Paid Life Insurance
      • Flexible Spending Account
      • Great Company Culture
      • Continuous and extensive training and development

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.While working with us expect to be treated like family - because you are You will work in an environment where your hard work is rewarded, recognized, and appreciated. Your daily contributions will have a direct effect on the success of the company and your future. If you want to be part of something bigger than just a job -make this career move and apply today

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