Current jobs related to Customer Advocate - Boise - Idaho Health Insurance Exchange

  • Seasonal Customer Advocate

    2 months ago

    Boise, United States Idaho Health Insurance Exchange Full time

    Job DescriptionJob DescriptionDescription:JOB DESCRIPTIONPosition title: Customer Advocate- Seasonal Reports to: Customer Advocate Supervisor FLSA status: Temp. Seasonal – Non-ExemptPosition Summary: YHI is seeking Customer Advocate to fulfill our seasonal staffing needs. This position will primarily provide phone support for routine, escalated or complex...

  • Customer Service Advocate

    4 weeks ago

    Boise, Idaho, United States Agri Beef Full time

    POSITION OVERVIEW: The Customer Care Coordinator plays a vital role within Agri Beef's Marketing Division, specifically focusing on the direct-to-consumer segment. This area is dedicated to promoting high-quality beef and pork products directly to consumers through online platforms. The Customer Care Coordinator is responsible for delivering exceptional...

  • Guest Advocate

    1 week ago

    Boise, United States Target Full time

    Target - 633 N Milwaukee St [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Interim Customer Care Associate

    3 weeks ago

    Boise, Idaho, United States Your Health Idaho Full time

    Position Title: Customer Advocate - SeasonalReports To: Customer Advocate SupervisorFLSA Status: Temporary Seasonal – Non-ExemptPosition Overview: Your Health Idaho is in search of a Customer Advocate to meet our seasonal staffing requirements. This role primarily involves providing telephone support for routine, escalated, or complex customer...

  • Customer Renewal and Expansion Specialist

    3 weeks ago

    Boise, Idaho, United States Confluent Full time

    About the RoleThe Enterprise Customer Success Manager will play a crucial role in driving customer success, renewals, and subscription expansion within our Enterprise accounts.Key ResponsibilitiesMeet/exceed quarterly renewal targets by proactively managing renewal portfolio and customer retention activities as a member of a sales team.Serve as primary point...

  • Customer Experience Ambassador

    2 weeks ago

    Boise, Idaho, United States Compass Group Careers Full time

    Job SummaryAs a Customer Experience Ambassador with Compass Group Careers, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every customer and interact in a manner to ensure a high level of hospitality.Relay relevant concerns...

  • Customer Service Ambassador

    1 day ago

    Boise, Idaho, United States Compass Group Careers Full time

    Job SummaryAs a Customer Ambassador, you will be responsible for driving a hospitality environment by greeting guests, offering samples, and leading guest-facing marketing and wellness programs.Key Responsibilities:Greet every customer and interact in a manner to ensure a high level of hospitality.Relay relevant concerns from customers to supervisors.Ensure...

  • Customer Service Representative

    7 days ago

    Boise, Idaho, United States Target Full time

    Be a Part of Something BigAt Target, we're more than just a retailer - we're a team of passionate individuals dedicated to making a difference in our guests' lives. As a Guest Advocate, you'll play a vital role in creating a welcoming and inclusive environment for every guest who walks through our doors.Your Key Responsibilities:Guest Engagement: Create...

  • Client Success Advocate

    4 weeks ago

    Boise, Idaho, United States LeanLaw Full time

    Position OverviewPurposeAt LeanLaw, we strive to enhance the operational efficiency of professional service firms, such as legal and accounting practices, through our cutting-edge cloud-based solutions. Our platform serves as the essential framework for managing financial processes, encompassing everything from time tracking to invoicing and comprehensive...

  • Client Success Advocate

    4 weeks ago

    Boise, Idaho, United States LeanLaw Full time

    Position OverviewObjectiveAt LeanLaw, our goal is to enhance the operational efficiency of professional service firms, such as legal and accounting practices, through our cutting-edge cloud-based financial management software. We serve as the essential financial framework for firm operations, managing everything from time tracking to invoicing and reporting,...

  • Customer Engagement Specialist

    4 weeks ago

    Boise, Idaho, United States Resilient Enterprises, Inc. Full time

    Job OverviewAt Resilient Enterprises, Inc., we are dedicated to fostering a positive influence within our community. We are seeking a Customer Engagement Specialist to deliver outstanding support to our nonprofit partners, both new and established, as they strive to enhance their charitable outreach. In this capacity, you will adopt a proactive stance to...

  • Customer Success Manager

    1 month ago

    Boise, United States Syringa Networks LLC Full time

    Description: About Syringa Networks: Syringa Networks is a premier provider of high-speed fiber optic services and network solutions. We are dedicated to delivering exceptional connectivity and superior customer service to our clients. Our commitment to innovation and excellence has positioned us as a leader in the telecommunications industry. Position...

  • Customer Success Manager

    1 month ago

    Boise, United States Syringa Networks LLC Full time

    Job DescriptionJob DescriptionDescription:About Syringa Networks: Syringa Networks is a premier provider of high-speed fiber optic services and network solutions. We are dedicated to delivering exceptional connectivity and superior customer service to our clients. Our commitment to innovation and excellence has positioned us as a leader in the...

  • Customer Service Representative

    2 weeks ago

    Boise, Idaho, United States CVS Health Full time

    Job SummaryCVS Health is seeking a skilled Customer Service Representative to join our team in providing exceptional care to our members. As a Behavioral Health Customer Service Representative, you will be responsible for advocating for our members' best health by understanding and engaging with them to champion their needs.Key ResponsibilitiesBuild trusting...

  • Customer Service Representative

    6 days ago

    Boise, Idaho, United States Farmers Insurance Group Full time

    Job SummaryThis role offers a $500 sign-on bonus within your first month of employment and a $1,000 bonus after completing 6 months.This is an hourly position, which ranges from $16.70-$19.50. Pay is based on relevant experience and geographical location (cost of living).FULLY REMOTE: Must be located in the Mountain Standard Time Zone.Key...

  • Customer Service Representative

    2 months ago

    Boise, United States Tandem Diabetes Full time

    ** Customer Service Representative** **Job Category****:** Technical Service **Requisition Number****:** CALLC03921 Showing 1 location **Job Details** **Description** **Compensation ranges from $16/hr - $19.55/hr** **WE'VE GOT YOU COVERED:** At Tandem, our employees are just as important as our customers! Not only do we hire the best, we reward, develop, and...

  • Customer Service Representative Policy Holder MST States

    4 days ago

    Boise, Idaho, United States Farmers Insurance Group Full time

    **Job Summary**We are seeking a highly skilled Customer Service Representative to join our team at Farmers Insurance Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our policy holders, resolving customer inquiries and issues, and utilizing your knowledge of our products and services to...

  • CLUB Customer Service Outfitter

    2 weeks ago

    Boise, United States Bass Pro Shops Part time

    POSITION SUMMARY:The CLUB Customer Service Outfitter provides world class customer service for our guests while presenting customers with the benefits of becoming a CLUB Member.  The CLUB Outfitter will be the product expert while executing account servicing and other CLUB processes to include acquiring and activating new members, CLUB sales, customer...

  • VIRTUAL - Customer Service Representative - Policy Holder (MST States)

    2 months ago

    Boise, United States Farmers Insurance Group Full time

    ** VIRTUAL - Customer Service Representative - Policy Holder (MST States)** 12413 **We are Farmers!** We are more than just your favorite commercials. We are a passionate, award winning, equal opportunity employer, committed to the strength of a diverse workforce. We are dedicated to supporting the well-being of our people through our extensive suite of...

  • Respiratory Therapist

    6 days ago

    Boise, Idaho, United States Health Advocates Network - Midwest Full time

    Job OpportunityHealth Advocates Network - Midwest is seeking a travel Registered Respiratory Therapist for a temporary assignment in Idaho.Job RequirementsSpecialty: Registered Respiratory TherapistDiscipline: Allied Health ProfessionalDuration: 26 weeksShift: 12 hoursEmployment Type: TravelRegistered Respiratory Therapist (RRT) - Health Advocates Network is...

Customer Advocate

4 months ago

Boise, United States Idaho Health Insurance Exchange Full time
Job DescriptionJob DescriptionDescription:

Position title: Customer Advocate

Reports to: Customer Advocate Supervisor

FLSA status: Non-Exempt


Position Summary
Provide a wide range of customer support services to include responsibility for customer support services, case management, and related functions.


Company Overview

The Idaho Health Insurance Exchange, dba Your Health Idaho, was established in 2013 by Idaho House Bill 248. We are an independent entity overseen by a 19-member Board of Directors. Your Health Idaho is Idaho’s online marketplace where Idaho individuals, families, and small businesses can shop, compare, and choose the health insurance that’s right for them. We are also the only place where Idahoans can apply for and receive a tax credit that can pay for some or all of their monthly premiums. We serve over 100,000 Idahoans and support ~$500m in annual premiums. Your Health Idaho has received multiple awards for our culture and is recognized as a premier employer in the Treasure Valley.


Responsibilities (Position may include additional functions not listed)

  • Provide outstanding customer service to address customer inquiries, concerns, and requests via phone, email, or chat and other designated methods.
  • Effectively communicate product knowledge, features, and benefits to customers, ensuring accurate and helpful information is provided.
  • Assist customers with troubleshooting, resolving issues, and providing technical support when necessary.
  • Document and maintain detailed and accurate customer records in the CRM system.
  • Collaborate with team members and other departments to resolve complex customer issues and ensure customer satisfaction.
  • Meet or exceed individual and team performance goals, including call quality, response time, and customer satisfaction ratings.
  • Stay up to date with product knowledge, company policies, and industry trends to provide accurate information to customers.
  • Identify opportunities for process improvements and contribute to the overall success of the call center operations.
  • Perform other duties as assigned.

Qualifications (Required knowledge, skills, abilities, education, experience, etc.)

  • Associate’s degree preferred or equivalent through professional experience.
  • Excellent written and verbal communication skills as well as interpersonal telephone skills in both English and Spanish.
  • 1 year customer service experience, including resolving complex customer issues.
  • Excellent communication skills with the ability to empathize, listen actively, and provide solutions to customer concerns.
  • Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications.
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
  • Strong problem solving, reading comprehension, and troubleshooting skills for both technical and non-technical issues.
  • Ability to sit at a desk and work with a computer for extended periods of time.
  • Knowledge of the Affordable Care Act (ACA) preferred.
  • Ability to meet minimum standard of 45 WPM typing skill, validated via assessment.
  • Ability to work in a fast-paced workplace, adapt to a continually evolving environment
  • A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships.
  • Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI.
  • Ability and commitment to manage and protect consumer Personably Identifiable Information (PII).

Physical & Other Requirements

  • Ability to work in a call center environment, primarily sedentary.
  • Consistent attendance is required, including full-time during initial three-week training session (8 hours/day, 5 days/week) as well as regularly scheduled shifts thereafter. Part-time schedules will be considered if requested and appropriate.
  • Availability to work additional hours or weekends based on call center demands.



*The functions described herein are not the only responsibilities and tasks to be performed by the individual occupying this position. The individual will be required to follow any other instructions and to perform any other job-related duties as required by his/her supervisor or manager. Requirements stated herein are minimum levels of knowledge, skills, and/or abilities to qualify for this position. To perform the responsibilities of this position successfully, the individual will possess the abilities and aptitudes to perform each task proficiently. “Ability” means to possess and apply both knowledge and skill.


This job description includes the essential functions of the job that an incumbent must be able to perform with or without reasonable accommodation.


This document does not create an employment contract, implied or otherwise. The organization maintains “at will” employment. This job description is subject to review and may be revised or updated at management’s discretion.

Requirements: