Campus Liaison

Description

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

What’s it like to work here? Well, we’re a close-knit team with big ideas and ambitions. We’re entrepreneurial, smart, and successful – plus we’re just a lot of fun to work with. At GLOBO, everyone is invested in our mission, and individuals are recognized for their contributions and achievements. We’re always on the hunt for people who bring energy, ideas, and personality to our growing organization.

Primary Goal: GLOBO Campus Liaisons work solely in the educational environment as representatives of GLOBO to our hearing clients and Deaf consumers. As members of the student’s educational team, Campus Liaisons navigate a bilingual, bicultural environment and bridge communication gaps between hearing and Deaf worlds. Campus Liaisons contribute to compliance of the ADA and 504 Act and are the front-line representatives of GLOBO responsible for ensuring communication access happens across a given client location. Beyond the scope of interpreting, Client Liaisons provide commentary on student’s progress towards their IEP/ARD communication goals, utilize culturally and linguistically appropriate curriculum expansion techniques and contribute to overall academic success of Deaf students.

This role will begin work in August, 2024.

Responsibilities:

• Act as primary liaison between GLOBO and Customer
• Collect student schedules, offer guidance on scheduling efficiency, cover assignments where needed
• Provide on-site knowledge of student needs, campus policies and expectations, staffing changes, campus holidays and adjusted bell schedules, etc
• Represent GLOBO at on-site faculty meetings
• Offer reports and documentation on student communication for ARD meetings and general educational goal meetings
• Represent and live out GLOBO’s core values and communicate Client interests internally to GLOBO
• Understand student communication goals and work to help them achieve academic success
• When required observe, document and comment on student communication progress
• Provide linguistically and culturally appropriate learning tools for students
• Follow ethical codes that protect the confidentiality of information as well as other professionally established ethical tenants.
• Willingness to meet the communication needs of Deaf consumers including demonstrating proficiency in ASL, Transliteration, SEE, and other interpreting modes as appropriate.
• Commit to professional development and maintain good standing with the applicable certification board.
• Interpret messages simultaneously and/or consecutively into American Sign Language and English, respectively; orally and by using signs, maintaining message content, context, and style as much as possible.
• Compile terminology and information to be used in interpretations, including technical terms such as those for legal or medical material.
• Identify and resolve conflicts related to the meanings of words, concepts, practices, or behaviors.
• Refer to reference materials, such as dictionaries, lexicons, encyclopedias, and computerized terminology banks, as needed to ensure interpretation accuracy.
• Educate students, parents, staff, and teachers about the roles and functions of educational interpreters.
• Other duties as assigned

Required Minimum Education and Experience:

• Valid certification from BEI and/or RID.
• Must maintain valid certification in good standing with BEI or RID.
• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Demonstrate native fluency in American Sign Language and English.
• Ability to read, write, and interpret from English into ASL.
• Ability to understand receptively ASL, and interpret into spoken English.
• Demonstrated proficiency with Microsoft Office Word and PowerPoint and superior knowledge of Excel
• Experience with Google Docs and Apple/Mac Operating System preferred

Campus Liaisons who will attend assigned appointments via their own means by driving their personal vehicle must show proof of an active, valid driver's license and car insurance. MVR Reports may be conducted to ensure good standing of driving ability. Specific car insurance limits may be required. Campus Liaisons who will attend assigned appointments via means of other transportation must specify their means of traveling to assigned appointments.

Additional Preferred Requirements:

• Ability to work independently in a decentralized environment, without the reliance on direct authority
• Highest level of personal and professional integrity and ethics
• Proven ability to interpret strategic and operational business requirements, providing expert advice and financial counsel
• Broad understanding of current and emerging technology practices
• High level of initiative, accountability, and follow-through
• Value strong teamwork and collaboration skills
• Demonstrated problem solving and decision-making skills;
• Ability to manage multiple initiatives and projects and prioritize needs
• Strong sense of service and passion for the company and business
• Authorized to legally work for any employer in the United States
• Willingness to submit to any requested background checks
• Fluent in English

Competencies: To perform the essential functions of this position and the job successfully, an individual should demonstrate the following competencies.

• Critical thinking—able to think critically, reason, and apply knowledge learned on the job to the tasks at hand;
• Problem-solving—identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; exhibits creativity and a willingness to try new solutions; and appropriately applies problem-solving techniques;
• Confidentiality—operates with the highest level of discretion and maintains complete confidentiality of all business matters;
• Interpersonal skills—thrives in, and fosters, a team-oriented environment; able to establish strong relationships based on a foundation of trust; is able to easily and confidently work with a diverse constituency in regard to cultural backgrounds, levels/roles, and personality differences; Remains open to others' ideas;
• Oral communication— speaks clearly and persuasively in positive or negative situations and able to effectively make presentations to small or large groups;
• Written communication—drafts products with minimal oversight; edits work for spelling and grammar; presents numerical data effectively and accurately; able to skillfully write, read and interpret written information;
• Technical knowledge—possesses a thorough knowledge of all operating systems and programs required by this role;
• Leadership—drives results and establishes and follows fundamental goals; successfully manages and motivates employees; proposes innovative solutions; fosters a success-oriented, accountable environment;
• Planning/organizing—effectively prioritizes and plans work activities; manages own time as well as others’ time efficiently and effectively; successfully manages conflicting priorities; communicates key objectives and necessary tactics to meet project requirements/goals; proactively identifies and anticipates needs and makes recommendations for implementation;
• Quality control—demonstrates accuracy and thoroughness and monitors own work to ensure quality;
• Adaptability—skillfully adapts to changes, delays, or other unexpected events; manages competing demands, priorities, and deadlines; able to coordinate across various time zones;
• Dependability— self-directed, self-accountable, and self-motivated; meets deadlines; attendance is punctual and reliable; able to take direction, follow instructions, and work independently; solicits feedback to improve performance.

Supervisory Responsibilities: This position does not have direct supervisory responsibilities.

Work Environment: This position predominantly operates in a professional office and school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee may be required to stand up or to sit for up to eight hours or more at a time. The employee must use his/her hands to handle or feel objects, tools, or controls, reach with hands and arms, talk, and hear. The employee is occasionally required to walk, sit, climb, or balance, and stoop, kneel, or crouch. The employee may be required to occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Persons with mental or physical disabilities as defined by the Americans With Disabilities Act are eligible for this position as long as they can perform the essential functions of the job after reasonable accommodations are made to their known limitations. If the accommodation cannot be made because it would cause the employer undue hardship, such persons may not be eligible for this position.

Sound good so far? Here’s the icing on the cake and why joining the GLOBO community is something you can get excited about.

Our mission at GLOBO is to build bridges by eliminating barriers to communication. We believe the future is empathetic, and our mission is something you can be proud of We’re committed to building a diverse community and amplifying varying perspectives, voices, and experiences that create the fabric of progress and improvement within our company.

Being a GLOBO Honeybadger comes with great benefits We offer medical, dental, and vision plans with additional perks including benefits for virtual health and online mental health therapy. We offer a 401K with generous employer matching, Summery Fridays, and a PTO plan you can get excited about

Want to learn more about us? Check us out on LinkedIn, Instagram, and Facebook

GLOBO is an equal opportunity employer and we value diversity. Employment is decided on the basis of qualifications, merit, and business need.

Globo Language Solutions, LLC is an equal opportunity workplace and is an affirmative action employer. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran, or any other characteristic protected by state, federal, or local law.