![Wynn Las Vegas](https://media.trabajo.org/img/noimg.jpg)
Casino Service Host
4 weeks ago
Job Description
The Casino Service Host will be an extremely guest-centric role responsible for completing arrival and departure transactions for our casino guests checking in/out of the hotel. Casino Service Hosts will assist in booking all dinner, show, entertainment, and any additional requests for our casino guests. The Casino Service Host will constantly strive to exceed guest expectations through gracious and personalized service. The ideal candidate for this position will possess inherent guest service skills, a passion for guest care, and a commitment to proactive service and recovery as necessary. Additionally, Casino Service Hosts are resources for all guest questions and are empowered to assist casino guests when resolving any guest concerns.
Job Responsibilities
- Always maintain an upbeat and positive attitude
- Process check-in and check-out transaction for casino guests
- Acts as a liaison on behalf of the Casino Host Team, Executive Host Teams, and Player Development teams to service casino guests
- Work as a part of a team to assist and service casino guest needs
- Ensure that all guests are assisted in an efficient and courteous manner. Resolve complaints and issues effectively while escalating concerns as appropriate.
- Must be knowledgeable of, and be able to explain, games offered by the casino, current marketing events, promotions and programs along with benefits and privileges of using a Wynn Rewards gaming card.
- Supports and assists in promoting new Wynn Rewards enrollments.
- Arrange reservations, transportation and accommodations for guests.
- Use sound judgment and make decisions in accordance with established comp and expense guidelines.
- Answering all incoming phone calls at Host desk and on duty phones
- Assist with player development, casino events.
- Maintains a professional courteous attitude towards all guests (internal and external) and employees
- Aptitude for fostering positive relationships between guests and colleagues
- Perform other related duties as required.
Competencies
- Outstanding guest service and communication skills for telemarketing and greeting guests.
- Ability to think independently in making real-time decisions to maximize guest service experience.
- Highly organized, self-motivated and detail oriented.
- Possess sharply honed interpersonal skills, inspire confidence and exude authenticity with regard to both guest and team interactions.
- Effective time management skills and ability to perform multiple tasks simultaneously.
- Technical capacity: proficiency in Microsoft Office, specifically Outlook, Word and Excel are preferred.
- Must present well-groomed and highly professional appearance at all times.
Supervisory Responsibility
- This position has no supervisory responsibilities.
Work Environment
- This job operates in a casino (smoking) environment
- Must be able to stand or sit for extensive period of time
- Must be able to lift 25lbs.
- Ability to perform reaching, stooping, and/or crouching motions repeatedly
Position Type/Expected Work Hours
- This is a full time position. Must be flexible regarding schedule with the ability to work varied days, times, nights, holidays, events and weekends.
Education and/or Experience
- High school diploma.
- Additional education or related marketing training preferred.
- Three (3) years of previous experience in casino, hospitality, telemarketing or other guest service environment.
Language Skills
- Ability to read, analyze, and interpret documents, such as policy and procedure manuals, instructions, emails and other related documents.
- Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus.
- Ability to write detailed instructions and correspondence.
- Ability to effectively present information in one-on-one and group situations.
- Excellent written and verbal communication skills required
Additional Information
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.
-
Casino Host
2 weeks ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionOVERVIEWInteract with and provided exceptional service to new and established guests enhancing their experience. Building loyalty and gaming revenue while developing current player database and recruiting new players through written and verbal communications. Enhance customer relationships by meet and greets on the casino floor,...
-
Casino Service Host
2 months ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionCompany Description Job DescriptionThe Casino Service Host will be an extremely guest-centric role responsible for completing arrival and departure transactions for our casino guests checking in/out of the hotel. Casino Service Hosts will assist in booking all dinner, show, entertainment, and any additional requests for our...
-
Executive Casino Host
6 hours ago
Las Vegas, Nevada, United States Station Casinos Full timeAbout the RoleWe are seeking a highly skilled and experienced Executive Casino Host to join our team at Station Casinos. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and driving revenue growth through strategic promotions and events.Key ResponsibilitiesDevelop and implement targeted promotions...
-
Casino Host
3 months ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionCompany Description Job DescriptionThe Casino Host position will be responsible for the continuous acquisition of new players to grow property player base and increase revenues along with assuring retention and repeat business through all communication channels to include telemarketing. The Casino Host will constantly strive to...
-
Casino Ambassador
2 months ago
Las Vegas, United States Gold Coast Hotel & Casino Full timeJob DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....
-
Executive Casino Host
3 months ago
Las Vegas, United States Wynn Las Vegas Full timeJob DescriptionJob DescriptionJob DescriptionStriving to exceed guest expectations through gracious and personalized superior guest service is the ultimate goal of our Executive Hosts. Responsible for player identification and development. Creating an unforgettable experience for new customers and with existing players on a consistent basis. Responsible...
-
Casino Services Representative
7 hours ago
Las Vegas, Nevada, United States Westgate Resorts Full timeJob DescriptionCompany OverviewWestgate Resorts is a leading provider of vacation experiences, offering a diverse range of destinations across the country. Our mission is to provide affordable and memorable vacations for families, while maintaining the highest standards of quality and customer satisfaction.Job SummaryWe are seeking a highly motivated and...
-
Casino Marketing Coordinator
3 months ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionLocated just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Marketing Coordinator will follow the direction of...
-
Executive Casino Host
3 weeks ago
Las Vegas, United States The Orleans Hotel & Casino Full timeJob DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....
-
Casino Services Rep
1 month ago
Las Vegas, United States Westgate Resorts Full timeJob DescriptionJob DescriptionCompany Description ABOUT WESTGATE RESORTS Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality...
-
Executive Host Casino
2 months ago
Las Vegas, United States The Orleans Hotel & Casino Full timeJob DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....
-
Guest Relations Host
1 week ago
Las Vegas, Nevada, United States Tuscany Suites and Casino Full timeHospitality Model HostTuscany Suites and Casino is looking for a dedicated and friendly Hospitality Model Host to enhance guest experiences by warmly welcoming and seating patrons in a professional manner.KEY RESPONSIBILITIESEfficiently manage dining reservations.Provide guests with information regarding restaurant hours and special offers.Ensure exceptional...
-
Guest Relations Model Host
1 week ago
Las Vegas, Nevada, United States Tuscany Suites and Casino Full timeHospitality Model HostTuscany Suites and Casino is looking for a dedicated and friendly Hospitality Model Host to enhance guest experiences by warmly welcoming and seating patrons.KEY RESPONSIBILITIESEfficiently manage restaurant reservations.Provide guests with details regarding restaurant hours and special offers.Ensure exceptional customer service and...
-
Casino Porter
3 months ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob Descriptione are looking for days, swing and grave Casino Porters. ESSENTIAL DUTIES & RESPONSIBILITIESMaintains complete knowledge of, and complies with, all departmental policies, service procedures, and standards.Maintains familiarity with all Casino services including Cov-19 guidelines, features, local attractions, and activities to...
-
Casino Shift Supervisor
5 days ago
Las Vegas, Nevada, United States Tuscany Suites and Casino Full timeTuscany Suites and Casino is seeking a highly skilled and experienced Graveyard Cage Shift Supervisor to join our team. As a key member of our casino operations, you will be responsible for providing exceptional customer service, leading a team of cashiers and assistant supervisors, and ensuring the protection of company assets.Key Responsibilities:Supervise...
-
Shift Manager Casino
1 month ago
North Las Vegas, United States Cannery Casino Hotel Full timeJob DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....
-
Model Host
3 months ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionWe are looking for a restaurant Model Host to welcome, greet and seat guests in a gracious, accommodating, and professional manner, ensuring guest satisfaction.ESSENTIAL DUTIES & RESPONSIBILITIESReply and schedule all restaurant reservations from guests in a timely manner. Be knowledgeable with regards to operating hours of...
-
Director of VIP Operations and Casino Sales
4 weeks ago
Las Vegas, Nevada, United States Caesars Entertainment Full timeJob Summary: Provide strategic and operational support for Enterprise VIP through development of centralized capabilities, operating standards, and communication across VIP network including hosts, Inside Sales, Player Development, and National Casino Marketing. Responsible for implementing, executing, and measuring VIP Corporate initiatives across Caesars...
-
Casino Porter
3 weeks ago
Las Vegas, United States Tuscany Suites and Casino Full timeJob DescriptionJob DescriptionESSENTIAL DUTIES & RESPONSIBILITIESMaintains complete knowledge of, and complies with, all departmental policies, service procedures, and standards.Maintains familiarity with all Casino services including Cov-19 guidelines, features, local attractions, and activities to respond to guest inquiries accurately.Maintains the highest...
-
Host Casino/Slot
2 months ago
Las Vegas, United States Sam's Town Hotel & Gambling Hall, Las Vegas Full timeJob DescriptionJob DescriptionCompany DescriptionBoyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry....