Shift Manager Casino

1 month ago

North Las Vegas, United States Cannery Casino Hotel Full time
Job DescriptionJob DescriptionCompany Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry.

Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Responsible for the overall management of all casino table games on assigned shift. Ensure that all company policies and procedures and all gaming regulations are strictly adhered to at all times. Responsible for personnel-related matters including scheduling, training, coaching, etc.

  • Enforce compliance with all applicable laws and regulations. 
  • Reviews the internal security of all table games and maintains surveillance of all activities that could affect the efficiency and effectiveness as well as the integrity of the casino operation.
  • Responsible for all aspects of table game operations to include:
  • Offering the highest possible level of Customer Service resulting in a maximum level of player enjoyment and return play.
  • Attaining maximum product revenue by means of communicating
  • mixture, positioning, pricing, and the evaluation of new product.
  • Constant evaluation of current business conditions, special events, and weather, with respect to amount of current staffing levels as to maintain proper gaming levels at any certain point.
  • Responsible for handling all casino guests’ needs, complaints and disputes related to table games and hotel areas in a timely & professional manner.
  • Responsible for distribution of cards, dice & tiles to gaming pits.
  • Responsible for visually inspecting all casino equipment.
  • Responsible for the authoring and distribution of casino win/loss and other reports as requested by Senior Management.
  • Ensures the protection of customer’s rewards and credit lines.
  • Responsible for the distribution and administering of performance appraisals, commendations, constructive letters and discipline to all reporting levels of table games department employees. 
  • Maintains confidentiality of all property and Boyd Gaming trade secrets and proprietary information including business processes, customer lists, marketing plans and any other confidential information.
  • Issue comps for customers/guests in accordance with established property standards
Qualifications

  • Must be at least 21 years of age.
  • Must have thorough knowledge of all casino games, rules, procedures, and regulations.
  • Prior experience in the same or similar position preferred.
  • Must have excellent customer service and communication skills.
  • Must be able to obtain/maintain any necessary licenses and/or certifications.


Additional Information

All your information will be kept confidential according to EEO guidelines.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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