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Senior Customer Service Representative
1 month ago
Cynosureuse Hospitality Solutions LLC is seeking a Senior Customer Service Representative to be responsible for handling relationships with Schneider's customers. The Senior Customer Service Rep will take care of tasks related to processing and monitoring customer orders, managing freight solicitation and negotiating market rates.
Responsibilities:
- Monitor customer freight to identify issues and improve efficiency.
- Recommend adjustments as freight volumes fluctuate.
- Use a variety of technology to analyze service issues and trends to determine solutions.
- Work closely with leaders, teams and customers.
- Manage call center representatives and call performance.
- Perform call center follow-up.
- Perform other call center duties.
- Prepare call center performance reports.
- Report daily call center stats.
- Assist with supporting call-center.
- Selling services to consumers who call the call center.
- Maintain call center database by entering information on every call.
- Provide support for call center agents on escalated calls.
- Provide backup call center management.
- Plan for call center technologies.
- Receive inbound calls from customers.
- Impacting call center performance to management.
- Lead an exceptional call center team.
- Manage the daily call center operations.
- Resolve inbound customer calls regarding account.
- Maintain call center database by entering information.
- Define inbound call readiness state.
- Processing customer transactions in a call center environment.
- Maintain call center database by recording call outcomes and disposition.
Skills and qualifications:
- Have a high school diploma or GED.
- One year of customer service experience preferred.
- Have strong written and oral communication skills.
- Ability to type with speed and accuracy.
- Computer / Laptop or phone device: you're able to use your choice as long as you can meet the Data Entry Clerk standards.
- Knowledge of simple data processing applications such as Microsoft Word or (Open Office – free to download )
- Will familiarize yourself with basic Google docs if needed.
- Motivated, friendly, able to work with team members and occasionally you may be asked to interface with customers via email.
- Ability to conduct web based research as needed such as Google searches, etc
- The Data Entry Clerk will use Word or Open office (a free download) to input all data or Google docs as directed.
- Must be able to work independently and with integrity.
- May be asked on occasion to handle customer's bill processing.
(Optional) Sales skills are not required or mandatory but if candidate wishes to inquire about our Sales Rep position further opportunity is available for those who show interest.
remote work
