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Team Lead, Unified Communications

5 months ago

Pontiac, United States United Wholesale Mortgage Full time
Job DescriptionJob Description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

#ZR


Responsibilities

  • Mentor and lead engineers and admins
  • Manage career progression of team members
  • Promote best practices
  • Facilitate a collaborative environment
  • Ability to translate business requirements to technical deliverables
  • Manage relationships between IT and business partners
  • Identify and drive process improvements
  • Drive to keep projects on track
  • Keep senior leaders well informed of telecom system health
  • Maintain a 99.5% system uptime
  • Lead technical interviews

Qualifications

Required:

  • 3+ Years of experience as a leader in Telecom
  • 10+ Years of experience in the IT space
  • Experience troubleshooting application or infrastructure issues
  • Experience leading a technical team
  • Experience with client management (setting expectations, relationship management)
  • Experience running a large technical project

Preferred:

  • Experience in the administration of Cisco Unified Communication systems, specifically:
    • Cisco Unified Communications Manager
    • Cisco Unity Connection
    • UCCX/E
    • Cisco Jabber
  • e911 experience
  • CCNA Collaboration certification or higher
  • Experience with VMware servers
  • Experience with Cisco networking
  • BS or BA degree in networking, telecommunications or information systems
  • Experience with WebEx administration and troubleshooting