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Medical Clinic Receptionist/Translator
3 months ago
Do you want to come work for an organization that helps to support and engage with the community? Are you passionate about helping people? Do you enjoy innovation and growth?
Then come join our amazing team here at N.E.W Community Clinic N.E.W. Community Clinic's mission is to provide access to quality, comprehensive, and compassionate healthcare for the underserved in our community. We provide healthcare services including medical, dental, mental healthcare, WIC, and community outreach services to anyone in our community who may be living in poverty or who may be underserved. We take care of people regardless of the ability to pay.
We are currently looking for a Medical Receptionist. This position will be based at our NWTC location in Green Bay, WI.
Position Summary: The Medical Receptionist performs a variety of secretarial and administrative duties and provides a positive customer service experience. The Medical Receptionist works with the team to help provide patients with the highest standards of dental care.
Essential Functions of the Job: [Other duties may be assigned.]
- Responsible for all phases of patient intake, patient electronic records, and collecting fees according to policy.
- Assist with maintenance of the clinic reception area and general clinic maintenance and cleaning as requested.
- Assure that all confidential information, including locking computer equipment and logging off telephones is
- completed at the end of the day and any other time the clinic reception area is vacant.
- Documentation of patient concerns/requests and forwarding concerns to appropriate providers/staff.
- Provide and obtain signatures on required forms and consents.
- Obtain, verify, and enter complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycle.
- Confirming the correct payor and plan is entered into the EMR system.
- Scan all registration and clinical documentation into the system and maintain all medical records.
- Maintain cash drawer according to policies.
- Mail necessary documents to clients or identified parties and distribute incoming mail appropriately.
- Receive deliveries including mail from various carriers and forward to appropriate departments as needed.
- Translate when necessary.
Qualifications and Education Requirements
- Education - High school diploma
- Experience - Previous employment in an administrative position performing customer service. Previous experience in a clinic setting is preferred, but not required.
- Expertise - Understanding of professional customer service. Training in record maintenance and infection prevention is preferred. Skilled in basic computer operation and programs, and the ability to learn new software.
- Language - Comprehend and use basic language, written and spoken, to professionally communicate information and ideas. Fluency in Spanish is strongly desired.
