Delivery Manager
2 months ago
Title: Onsite Delivery Manager
Fulltime/Permanent Role
Dallas, TX
Key Responsibilities:
- Service Delivery Management:
- Oversee the delivery of IT Managed Support Services to ensure high availability and performance.
- Drive plans for Proactive and Preventive Maintenance and increased predictability and stability through AIOps
- Manage ERP and Digital Transformation programs in the engagement portfolio, ensuring alignment with business goals and timelines.
- Act as the primary point of contact for customers, addressing any issues or concerns promptly.
- Monitor and report on service delivery and KPIs, experience metrics like NPS and CSAT; and improvement plans. Develop success measures to track and evaluate service improvements.
- Develop and implement strategies to continually improve customer engagement, experience, and overall IT health.
- Define and track success measures to ensure alignment with business objectives.
- Develop and implement strategies to continually improve customer engagement and experience.
- IT Modernization:
- Lead IT modernization and Business Transformation initiatives across Digital, ERP, Cloud, and Data & Analytics (D&A) streams.
- Develop and implement modernization strategies to enhance IT capabilities and business agility.
- Ensure successful adoption and integration of modern technologies and practices.
- Collaborate with stakeholders to align modernization efforts with business goals and objectives.
- Project Management:
- Lead project teams in establishing clear project charters, scope control and planning, execution and PM controls and realization frameworks
- Ensure projects are delivered on time, within scope, and within budget.
- Review and maintain project plans, schedules, and budgets.
- Ensure impediments and projects risks are identified early and mitigated sufficiently
- Maintain effective communication plan and change management discipline
- Client Relationship Management:
- Build and maintain strong relationships with clients and stakeholders.
- Ensure client satisfaction by delivering high-quality services and solutions.
- Conduct regular multi-level customer cadences and ensure timely escalation support enablement to de-risk IT services and programs.
- Team Leadership:
- Foster a collaborative and high-performance work environment.
- Manage and mentor a team of IT professionals and project managers.
- Provide guidance and support to team members to achieve their professional goals.
- Continuous Improvement:
- Identify areas for improvement in service delivery processes and implement best practices.
- Stay updated with industry trends and emerging technologies to enhance service offerings.
- Drive initiatives to improve service quality and efficiency.
- P&L Management:
- Oversee the financial performance of projects, ensuring profitability and cost-effectiveness.
- Develop and manage budgets, forecasts, and financial reports.
- Implement strategies to optimize financial performance and achieve business targets.
- Consulting:
- Provide expert advice and consulting services to clients on IT Managed Support Services and Business Transformation programs.
- Develop and present solutions that address customer needs and business challenges.
- Collaborate with customers and project teams to identify opportunities for improvement and innovation.
- Account Mining:
- Identify and pursue opportunities to expand services within existing customer account.
- Develop and execute account growth strategies to increase revenue and customer engagement.
- Build long-term relationships with key stakeholders to drive account growth.
- Domain Solutions Fitment:
- Assess and recommend domain-specific solutions that meet customer requirements.
- Collaborate with domain experts to ensure the successful implementation of solutions.
- Ensure that solutions delivered are aligned with industry standards and best practices.
- Enterprise IT Architecture:
- Possess a deep understanding of the overall IT ecosystem, including platforms, infrastructure, and applications.
- Help customer CIO organization develop strategies to maintain and improve the IT infrastructure and platforms to support business operations.
- Collaborate across IT teams to ensure seamless integration and performance of the entire IT environment
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- 15+ years of overall experience in the IT services industry.
- 5+ years of experience in a similar role.
- Proven experience in IT service delivery and project management, particularly in ERP and Digital Transformation programs.
- Strong understanding of ITIL processes and best practices.
- Excellent client relationship management and communication skills.
- Leadership experience with the ability to manage and motivate teams.
- Experience managing 200+ globally dispersed, multi-cultural teams.
- Proven ability to manage a P&L size of $10M+.
- PMP, ITIL, or similar Technology certifications are preferred.
Skills:
- Strong analytical and problem-solving skills.
- Ability to manage multiple projects and priorities simultaneously.
- Proficiency in project management tools and software.
- Excellent organizational and time management skills.
- Strong interpersonal and negotiation skills.
- Financial acumen and experience in P&L management.
- Consulting and advisory skills.
- Account management and business development skills.
- Ability to establish and implement service maturity and improvement plans.
- Skills in defining and tracking success measures.
- Experience in improving customer engagement and overall IT health.
- Deep understanding of enterprise IT health, including platforms, infrastructure, and applications
-
Senior Manager
1 month ago
Dallas, Texas, United States Oncor Electric Delivery Full timePosition SummaryAs a Sr. Manager, Strategic Sourcing at Oncor, you'll be responsible for the development and evaluation of Sourcing strategies and relationship management processes to optimize Oncor's growth and value delivery strategies either directly or through leading a group of professionals assigned to various categories of sourcing. This is...
-
Senior Manager
1 month ago
Dallas, United States Oncor Electric Delivery Full timePosition Summary As a Sr. Manager, Strategic Sourcing at Oncor, you'll be responsible for the development and evaluation of Sourcing strategies and relationship management processes to optimize Oncor's growth and value delivery strategies either directly or through leading a group of professionals assigned to various categories of sourcing. This...
-
Delivery Manager
1 week ago
dallas, United States Integrātz Full timeSummaryWe're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross-functional teams, including product owners, engineers, and QA analysts, will be critical in driving the successful delivery of...
-
Delivery Manager
2 weeks ago
Dallas, United States Integrātz Full timeSummaryWe're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross-functional teams, including product owners, engineers, and QA analysts, will be critical in driving the successful delivery of...
-
Delivery Manager
2 weeks ago
Dallas, United States Integrātz Full timeSummaryWe're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross-functional teams, including product owners, engineers, and QA analysts, will be critical in driving the successful delivery of...
-
Delivery Manager
1 week ago
dallas, United States Integrātz Full timeSummaryWe're looking for an exceptional candidate to join our Team as a Delivery Manager. In this role, you will define, execute, and champion Integratz's Agile and Lean methodologies. Your expertise in working with clients, cross-functional teams, including product owners, engineers, and QA analysts, will be critical in driving the successful delivery of...
-
Delivery Manager
3 months ago
Dallas, United States InfoVision Inc. Full timeTitle: Delivery Manager Location: Dallas, TX Skills & Responsibilities: Strong Delivery Head / Manager with strong Data & AI/ML Lead exp guy who can work with both our teams and connect with client leadership and move our agenda to grow in Telecom and establish our footprint in AI&DNeed to be a Data specialist (Data first and Analytics next) with large...
-
Delivery Manager
3 months ago
Dallas, United States InfoVision Inc. Full timeTitle: Delivery Manager Location: Dallas, TX Skills & Responsibilities: Strong Delivery Head / Manager with strong Data & AI/ML Lead exp guy who can work with both our teams and connect with client leadership and move our agenda to grow in Telecom and establish our footprint in AI&DNeed to be a Data specialist (Data first and Analytics next) with large...
-
Dallas - Maintenance Manager
5 days ago
Dallas, United States Kroger Delivery Full timePosition Summary: Responsible for the technical and professional leadership of the Maintenance department. Ensure maintainability and reliability of equipment, buildings and facilities to achieve a high level of asset preservation at a reduced total operating cost. Role model and demonstrate the companys core values of respect, honesty, integrity, diversity,...
-
Manager IT Delivery
4 weeks ago
Dallas, United States Vanguard Full timeWe are seeking a highly skilled and experienced Manager IT Delivery to lead our Platform Engineering team. The successful candidate will be responsible for overseeing the delivery and operations of Adobe Experience Manager (AEM) on-premises, AEM as a Cloud Service, AEM platform operations, web and mobile architecture, and the integration of personalization...
-
Agile Delivery Manager
2 weeks ago
Dallas, United States Bacardi Full timeJob Name Agile Delivery Manager About the role **Your Opportunity** The IT Digital Factory team counts on a well defined SDLC process, starting with ideation and design thinking and ending in different releases and sprint cycles based on scrum, till a product reaches its maturity stage. In this role, the Agile Delivery Manager will contribute to Digital...
-
Onsite Delivery Manager
2 months ago
Dallas, United States Birlasoft Full timeJob Title: Onsite Delivery ManagerLocation: North Bethesda, MD and/or Denton, TX (Near Dallas, TX)Job Type: Full-TimeExp : 15+ YearsJob Summary:The Onsite Delivery Manager will have complete delivery ownership of customer engagements’ portfolio comprising IT Managed Support Services, Business Transformation and Platform Modernization programs. This role...
-
Onsite Delivery Manager
2 months ago
Dallas, United States Birlasoft Full timeJob Title: Onsite Delivery ManagerLocation: North Bethesda, MD and/or Denton, TX (Near Dallas, TX)Job Type: Full-TimeExp : 15+ YearsJob Summary:The Onsite Delivery Manager will have complete delivery ownership of customer engagements’ portfolio comprising IT Managed Support Services, Business Transformation and Platform Modernization programs. This role...
-
Product Delivery Manager
1 month ago
Dallas, Texas, United States JPMorganChase Full timeJob Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation. Join our team as a Product Delivery Manager for Deposits 2.0, where you will have the opportunity to...
-
QA Delivery Manager
1 week ago
Dallas, United States Conglomerate IT Services Inc Full timeTitle: QA Delivery Program Manager Location: Remote Job Type: Contract Tax Term: 1099,W2 Work Authorization: USC, GC, H1-b, H4-EAD Job Summary: The QA Delivery Program Manager will be responsible for managing the quality assurance processes across multiple insurance-related software projects. This role involves coordinating with cross-functional teams,...
-
Product Delivery Manager
2 months ago
Dallas, Texas, United States JPMorganChase Full timeJob Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in Cybersecurity, you will work to enhance and optimize the way products are...
-
Product Delivery Manager
3 weeks ago
Dallas, Texas, United States JPMorganChase Full timeJob Description Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.As a Product Delivery Manager in Cybersecurity, you will work to enhance and optimize the way products are...
-
Project Delivery Manager
1 month ago
Dallas, United States VSG Business Solutions LLC Full timeJob DescriptionJob DescriptionLocals only - F2F is required.We are actively seeking a skilled and accomplished Project Manager with a strong background in delivery experience, and proficiency in Microsoft Tools, MPP- Microsoft Project Plan and Jira. The ideal candidate will bring expertise in Business Intelligence, Data Analytics, Azure, Java, and possess a...
-
Senior Specialist in Campus Recruitment
2 weeks ago
Dallas, Texas, United States Oncor Electric Delivery Full timeJob Title: Senior Talent Acquisition Consultant for Emerging ProfessionalsCompany: Oncor Electric DeliverySalary Range: $84,234 - $112,312Relocation: NoOverview:In this position, you will play a pivotal role in sourcing and securing early career talent across various divisions within Oncor Electric Delivery. Your primary responsibility will be to oversee the...
-
Supply Chain Manager
3 months ago
Dallas, United States Oncor Electric Delivery Full timeSummary Incumbent directs a staff of several technical experts and analysts with expertise in supply chain technological and other processes and to create, support, and monitor strategic initiatives within the Supply Chain organization. This group provides technical analysis and problem solving support to assist in resolving technical and tactical...