Manager of Service Drive

3 weeks ago


City of Industry, United States Puente Hills Volkswagen Full time
Job DescriptionJob Description

Puente Hills Volkswagen is looking for its next SUPERSTAR  Is putting the customer first your philosophy? Do you take pride in your work and have a keen ability to connect with your customer? If so, we are interested in talking to you 

The ideal candidate to fill this role must have the ability and desire to acquire high levels of Customer Satisfaction and Service and Parts Sales. Duties include training New Service Advisors and coaching current Service Advisors to increase their performance.

The service drive manager greets customers and collects information necessary to repair the problems with their vehicles. This includes following through with the technicians and the customer, so the customer is satisfied with the work performed. 

 

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Service Technicians, Parts Associates, Cashiers, Sales Associates, and Managers, just to name a few. 

What are the day-to-day responsibilities?

  • Schedule and assign daily work objectives for the service consultants
  • Monitor performance and counsel service consultants with behavioral or performance issues
  • Train, coach, supervise and assist service consultants
  • Assist in the service reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data
  • Maintain all supplies required to operate the service drive
  • Communicate with team leaders to determine status of jobs
  • Review the open repair order report on a daily basis, review and resolve any open repair orders that are beyond current week's business
  • Partner with all other dealership personnel to ensure quality of service provided to customers
  • Perform quality inspections of vehicles being returned to customers
  • Follow up with customers to ensure satisfaction with service work
  • Understand and comply with federal, state and local regulations such as those governing the disposal of hazardous waste, OSHA right-to-know act, ect:
  • Follow company safety procedures to avoid exposure to fumes, dirt and harsh chemicals

What are the requirements for this job?

  • High School diploma or equivalent
  • Ability to read and comprehend instructions and information
  • Two years of experience in an auto repair facility
  • Ability to collaborate with other dealership personnel
  • Must have a valid driver's license
  • Ability to drive manual transmission vehicles
  • Demonstrated communication and interpersonal skills
  • Demonstrated customer service skills
  • One year of supervisory experience (preferred)
  • Ability to operate an automobile


  • Industry, United States Puente Hills Volkswagen Full time

    Puente Hills Volkswagen is looking for its next SUPERSTAR! Is putting the customer first your philosophy? Do you take pride in your work and have a keen ability to connect with your customer? If so, we are interested in talking to you! The service drive manager greets customers and collects information necessary to repair the problems with their vehicles....

  • Service Porters

    4 weeks ago


    City of Industry, United States Puente Hills Hyundai Full time

    Job DescriptionJob DescriptionWe are currently looking for a service writer to join our teamSERVICE WRITERRESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership service managerResponsible for the entire customer service experience from the service drive until vehicle is turned back over to the customerSchedule appointments and...

  • Service Porters

    2 days ago


    City of Industry, United States Puente Hills Hyundai Full time

    We are currently looking for a service writer to join our team SERVICE WRITER RESPONSIBILITIES Maintain Customer Service Index (CSI) rating as set by dealership service manager Responsible for the entire customer service experience from the service drive until vehicle is turned back over to the customer Schedule appointments and generate estimates Advise...


  • City of Industry, United States Puente HIlls Chrysler Dodge Jeep Ram Full time

    Job DescriptionJob DescriptionWe are seeking a Assistant Service Manager to join our team! You will be responsible for overseeing and coordinating the activities of the Service Technicians.Responsibilities:Adjust daily schedule for shift personnel to ensure optimal efficiencyTrain and evaluate employeesTrack monthly results and trends for business...


  • City of Industry, United States Puente Hills Hyundai Full time

    Job DescriptionJob DescriptionLooking for an experienced writer/advisor to join our team. The position is full-time with benefits including medical/dental/401kRESPONSIBILITIESMaintain Customer Service Index (CSI) rating as set by dealership service managerResponsible for the entire customer service experience from the service drive until vehicle is turned...


  • Oklahoma City, United States Drive Line Service Full time

    Job Description Earn: $43,000 / Year Benefits: Health Insurance Dental Insurance Vision Insurance 401K program with Company match Educational Assistance Program Employee Assistance Program Prescription drug discounts Employee discounts And more! Summary The Flex District Manager is responsible for leading and managing all training activities within a given...

  • Service-Lot Porter

    4 weeks ago


    City of Industry, United States Puente Hills Hyundai Full time

    Job DescriptionJob DescriptionService Lot PorterJOB DUTIES :Maintaining the standard and quality of service of the organization.Comparing serial numbers of incoming cars against invoices.Inspecting cars thoroughly to detect damage and recording description of damages/missing items on delivery receipt.Verifying presence of accessories listed on the invoice,...

  • Installation Manager

    1 month ago


    City of Industry, United States Closets by Design California Full time

    Job DescriptionJob DescriptionCome experience a high-energy, fast-paced environment that is both competitive and rewarding! Learn about our Industry and soar with the support of a great team! We are looking for the best and brightest to join our Company. If you are highly organized, possess great follow and follow through skills and have a passion to lead...

  • Service-Lot Porter

    2 weeks ago


    City of Industry, United States Puente Hills Hyundai Full time

    Service Lot PorterJOB DUTIES :Maintaining the standard and quality of service of the organization.Comparing serial numbers of incoming cars against invoices.Inspecting cars thoroughly to detect damage and recording description of damages/missing items on delivery receipt.Verifying presence of accessories listed on the invoice, such as spare tires, charge...


  • City of Industry, United States iBUYPOWER Full time

    Job DescriptionJob DescriptionDescription iBUYPOWER is looking for a Customer Service Assistant to join our ASD Team. They are responsible for supporting the Customer Service and Technical Support staff with various requests and needs, such as locating and retrieving orders for the staff to process cancellations or make changes, updating logs, transferring...


  • City of Industry, United States BTI Full time

    Job DescriptionJob DescriptionCustomer Service AssociateWe are looking for a customer service associate to join our team! In this role, you will be the primary point of contact for our customers, handling phone inquiries, processing orders, and resolving any issues that may arise.Responsibilities:Answer customer phone calls regarding orders, products, and...

  • Ecommerce Manager

    4 days ago


    City of Industry, United States LHH Full time

    LHH Technology is currently seeking a skilled E-Commerce Manager to lead our digital initiatives within the Food and Beverage sector. This role demands a blend of strategic thinking, analytical prowess, and leadership acumen to drive our digital business forward. The successful candidate will play a pivotal role in shaping our digital presence, optimizing...

  • Ecommerce Manager

    4 days ago


    City of Industry, United States LHH Full time

    LHH Technology is currently seeking a skilled E-Commerce Manager to lead our digital initiatives within the Food and Beverage sector. This role demands a blend of strategic thinking, analytical prowess, and leadership acumen to drive our digital business forward. The successful candidate will play a pivotal role in shaping our digital presence, optimizing...

  • Ecommerce Manager

    3 days ago


    City of Industry, United States LHH Full time

    LHH Technology is currently seeking a skilled E-Commerce Manager to lead our digital initiatives within the Food and Beverage sector. This role demands a blend of strategic thinking, analytical prowess, and leadership acumen to drive our digital business forward. The successful candidate will play a pivotal role in shaping our digital presence, optimizing...

  • Service Advisor

    2 days ago


    City of Industry, United States New Century Volkswagen Full time

    QUALIFICATIONS OTHER Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. PHYSICAL REQUIREMENTS SURROUNDINGS spend time indoors in air-conditioned areas. SITTING on a regular basis STANDING on a regular basis WALKING on a...

  • Service Advisor

    12 hours ago


    City of Industry, United States Puente Hills Volkswagen Full time

    QualificationsOther Ability to read and comprehend instructions and information. Professional personal appearance. Excellent communication skills. Ability to meet company's production and quality standards. Physical RequirementsSurroundings spend time indoors in air-conditioned areas. Sitting on a regular basis Standing on a regular basis Walking on a...


  • Industry, United States Bank of America Corporation Full time

    Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for...

  • EHS Manager

    1 week ago


    City of Industry, United States TriMas Corporation Full time

    JOB SUMMARY: Allfast Fastening Systems is an AS9100 and NADCAP certified manufacturing company. We are seeking a talented, hands on, self-starting professional to work in a fast-paced, team-oriented environment as an EHS Manager. Essential Duties, Responsibilities and Competencies: Implements, updates, and manages company policies, procedures and program...

  • Account Manager

    3 weeks ago


    City of Industry, United States Allied Universal Full time

    Job Description Allied Universal® Technology Services is looking to hire an Account Manager. Account Manager jobs (AM) are responsible for maintaining and managing Allied Universal Technology Services presence in certain accounts as well as driving sales activities in an assigned market area. The AM is expected to mine existing accounts for new business...


  • City of Industry, United States Hoxton Circle Full time

    In search of a Director of Customer Service for a luxury wholesale company. The ideal candidate will have experience creating a top notch customer service experience program, training, executing and tracking the program. The role with oversee customer service and also work very closely with sales, marketing and claims.Role: Director of Customer...