Senior IT/Desktop Support Technician

2 months ago

Grapevine, United States Liberty Software Full time
Job DescriptionJob DescriptionSalary:

At Liberty Software, we partner with independent pharmacies nationwide to support their mission of serving their customers and communities. The Senior IT Support Technician plays a critical role in supporting our clients by providing advanced technical support and guidance to Tier 1 and Tier 2 technicians.


This role involves provisioning and repairing server equipment, activating on-site server and workstation software, and offering on-call support for our implementation team during installations. Additionally, the Senior IT Support Technician manages escalated tickets and assists with fulfillment needs as necessary.


Responsibilities:

  • Provision server hardware and software for new pharmacy implementations and break/fix replacements, ensuring seamless integration and minimal downtime.
  • Develop and update software build images used for the efficient deployment of new hardware, ensuring consistency and reliability.
  • Implement and manage remote monitoring tools and backup solutions to maintain the integrity and security of client data.
  • Collaborate with the Fulfillment Manager to procure new equipment for warehouse stock.
  • Handle complex technical issues escalated from Tier 1 and Tier 2 technicians, providing advanced troubleshooting and resolution for server swap/database copy activities.
  • Provide after-hours, on-call support for Tier 1 and 2 technicians on a rotating basis, ensuring timely assistance and resolution of urgent issues.


Qualifications:

  • Bachelor’s degree and at least 5 years related experience, or equivalent combination of education and experience.
  • Experience managing MS Windows-based computer systems in a commercial setting, as well as installing and configuring MS SQL on a server and hardware components in personal computers.
  • Advanced knowledge of Liberty Software’s RXQ and BZQ software applications a plus.
  • Expertise in computer hardware, software, printers, scanners, and Microsoft operating systems (both server and workstation).
  • Proficiency in TCP/IP networking, including DNS and DHCP technologies, as well as PowerShell
  • Excellent verbal and written communication skills and strong problem-solving and troubleshooting abilities.
  • Ability to bend, stoop, stand, and occasionally lift up to 50 lbs.


Why work at Liberty Software? Our benefits start Day 1 and include...

  • 100% paid medical and life Insurance for team members, with option to add dental and vision insurance coverage at no cost
  • Option to enroll immediate family members available with Liberty contributing 50% of monthly premium
  • Fully vested 401K matching on a pre- or post-tax basis
  • Liberty-paid HSA contributions every paycheck
  • Generous PTO plan and paid holidays
  • Annual tuition reimbursement program and professional certification courses available
  • Adoption expense reimbursement program
  • Dependent Care FSA availability providing tax savings for qualifying child care expenses
  • Counseling resources (including mental health, financial planning, etc.) freely available to all team members and dependents through Optum EAP
  • Fully-stocked breakroom


...and much more Learn more about us at libertysoftware.com


**Please note: No employment sponsorship opportunities (H1B, etc.) are available for this position.  #ZR #ID1

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