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Mass Tort Inbound Call Representative for Client Engagement and Issue Resolution

4 months ago

Cranston, United States Marin, Barrett, and Murphy Law Firm Full time
Job DescriptionJob Description

Marin, Barrett, and Murphy Law Firm is seeking a highly responsible and detail-oriented Inbound Call Representative to join our team. In this role, you will be the first point of contact for clients, greeting them warmly and directing them to the appropriate party. You will provide support for the lawyers and staff, performing administrative duties and managing incoming calls. This is a fully remote role, and you must be able to work effectively from home.

Responsibilities
  • Provide exceptional customer service by answering inbound calls and directing them to the correct person
  • Take and relay messages as necessary
  • Greet visitors on the phone warmly and make them feel comfortable
  • Perform a variety of administrative duties such as filing, faxing, and scanning documents
  • Perform client callbacks

Requirements

  • High school diploma or equivalent required; associate or bachelor's degree preferred
  • 2+ years of experience in a receptionist or administrative role
  • Excellent communication skills, both verbal and written
  • Proficient in Microsoft Office suite
  • Must be able to work independently and effectively manage time
  • Strong organizational skills and attention to detail
  • Professional and courteous demeanor, with the ability to handle difficult situations with tact and diplomacy
  • Internet Access
  • Phone

Benefits

Eligible employees receive paid vacation and sick leave, as well as certain paid holidays.

Marin, Barrett, and Murphy Law Firm currently offers the following group benefits to eligible employees
  • Medical insurance
  • Vision insurance