Wellness Service Representative

2 weeks ago


Cranston, Rhode Island, United States Restore Hyper Wellness Full time
{"title": "Hyper Wellness Representative", "description": "Join Our Team at Restore Hyper Wellness

We are seeking a friendly and motivated Hyper Wellness Representative to add to our team at Restore Hyper Wellness + Cryotherapy. As a key member of our team, you will be the first point of contact for our clients and will be responsible for providing exceptional customer service and ensuring a positive experience for every guest who walks through our door.

Responsibilities:
  • Provide exceptional customer service and ensure a positive experience for every guest
  • Answer phone calls and return voicemails in a timely manner
  • Book, reschedule, and cancel appointments as needed
  • On-board new clients, obtain waivers, and create client profiles in our POS system
  • Check-in and retail-out customer sessions on our POS system
  • Greet customers and usher them to their service of choice
  • Administer all non-medical and non-specialty services
  • Provide service tours, sell packages and memberships, and execute opening and closing duties
  • Maintain current product knowledge of all modalities and products offered
  • Educate clients on all Restore modalities
  • Assist in other store operations, including maintaining store cleanliness, laundry upkeep, customer lead outreach, community outreach, creating store events, and social media efforts
Qualifications:
  • A passion for health and wellness
  • At least one year of customer service experience in a retail or service environment
  • Availability to work weekends
  • Excellent communication skills
Compensation and Benefits:
  • Competitive salary plus commission
  • Flexible schedule in a fun work environment
  • Access to complementary and discounted in-store services
  • Opportunity for growth
", "lang_code": "en-US"}

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