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Operations Manager

2 months ago

Indianapolis, United States Kustom US Inc Full time
Job DescriptionJob Description

Founded in 1968, Kustom has spent decades earning a stellar reputation as a nationally acclaimed, industry-leading property restoration firm. We offer unparalleled full-service restoration and emergency services to commercial, industrial, and residential clients. Our legacy is built on innovative thinking, meticulous attention to detail, and a commitment to exceptional service, ensuring that life and business continue smoothly for our clients nationwide.

At Kustom, we unite experts who are driving the industry forward, delivering positive, life-changing outcomes for both commercial and residential customers. We do more than rebuild—we build trust.

Are you ready to make a significant impact and join one of the largest privately held restoration companies in North America? Become part of our team and contribute to our ongoing success story

We are seeking an Operations Manager for our Indianapolis office who will play a pivotal role in providing leadership and managing day-to-day operations of divisional reconstruction and mitigation teams. This role involves strategic oversight of all functional areas, including P&L management, business development, production quality, efficiency, and adherence to company culture and values, collaborating closely with various internal teams.

What You Will Do:

The Operations Manager will perform the following duties, along with any additional responsibilities as assigned:

  • Oversee all daily operations from initial customer contact to collections.
  • Mentor and support all administrative and operational staff assigned to their division.
  • Ensure team adherence to Kustom’s processes and standards.
  • Act as a point of escalation for job problem resolution.
  • Collaborate with Business Development, Finance, Operational Excellence, and Human Resource teams.
  • Manage staffing for the assigned division, including hiring, firing, and staffing levels.
  • Responsible for creating and executing the Annual Operating Plan to achieve growth and profitability goals.

What You Will Bring:

  • 5 years of experience in construction and/or restoration.
  • Bachelor’s degree in business management, construction management, or related field preferred.
  • Effective leadership skills and teamwork facilitation.
  • Strong communication, problem-solving, analytical, and decision-making skills.
  • Willingness to travel as needed.
  • Eligibility to operate a motor vehicle per company policy.

What We Offer:

  • Competitive Salary
  • Medical, Dental, Vision and Flexible Spending Account.
  • 401(k) with Company Match (eligibility required)
  • Short-term & Long-term Disability
  • Critical Illness/Accident/Hospital Indemnity Plans
  • Employee Assistance Program
  • Paid Time Off
  • Upward Mobility and Development Opportunities

Compensation is based on geographic location, demonstrated job related skills, knowledge, experience, education, certifications, etc.

Kustom is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.