Property Manager
3 weeks ago
SUMMARY
Under the supervision of the Property Supervisor and directional support of the Director of Property Management, the Property Manager is directly responsible for managing their assigned site to ensure effective fiscal, physical and social soundness. The Property Manager oversees the day-to-day operations of the supportive housing community including administrative, facilities and marketing. The Property Manager will ensure a stable operation by working with the services staff to foster a healthy community life for the tenants. The Property Manager will complete documentation of all necessary maintenance and equipment replacements in a timely manner and ensure that the buildings appearance is well maintained. The Property Manager is also responsible for preserving open lines of communication between all parties involved in the operation of the subject property, and compliance with A Community of Friends (ACOF) policies and procedures.
The Property Manager must be willing to live and work in a community-based setting, emphasizing commitment and staff initiative. This person should be comfortable working within an interdisciplinary team utilizing a strength-based social service approach. In addition, this individual must be able to work with people who have experienced homelessness and possess excellent communication and interpersonal skills. Applicant must have an understanding of individuals with a range of disabilities, including physical, mental and emotional.
ESSENTIAL DUTIES
Community Management
•Responsible for the overall operation of assigned supportive housing property(s).
•Collect rents and maintains computer records according to ACOF established procedures.
•Maintain compliance with Low-Income Housing Tax Credits by assuring all files are accurate and audited.
•Maintain compliance with reporting requirements, business permits/licenses, rules, regulations, policies, and procedures.
•Performs functions related to leasing and lease renewal in accordance with Fair Housing and ACOF’s Property Management policies and procedures.
•Meet and interview prospective tenants to determine eligibility based on established criteria.
•Show vacant units and property amenities based on ACOF’s established procedures.
•Conduct move-in certifications and annual recertifications.
•Coordinate move-in and review rental lease and house rules with tenants.
•Conduct property and unit inspections and respond to third party inspection reports.
•Order office and property supplies as needed and submit check requests to accounting for payment.
•Other duties related to day-to-day operations and/or assigned tasks.
Repair & Maintenance Management
•Coordinate and schedule repairs and work orders with maintenance staff, as needed, and seek approvals from Property Supervisor and Asset Manager, as per policy and procedures.
•Perform daily walk through of assigned property(s) and conduct light housekeeping.
•In coordination with maintenance staff ensure that the property’s appearance is well maintained.
•Schedule annual inspections and maintenance of gutters, fire extinguishers, air conditioners, heaters, smoke alarms, project fire system, backflow system, storm drains, and other systems as required.
•Maintain a tracking log of major purchases, replacements, and maintenance repairs.
•Coordinate with outside vendors.
Tenant Relations & Management
•Respond to tenant complaints and questions professionally and within a reasonable time frame, in order to avoid grievances.
•Identify and report complex situation(s) and/or potential concern(s) involving the property and its tenants to direct supervisor in a timely manner.
•Prepare detailed written incident reports in accordance with ACOF’s procedures.
•Prepare and post professionally written notices to tenants (i.e., warnings, inspections, etc.).
•Counsel residents who are not complying with the terms of the lease and concerning delinquent payments.
•Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation.
•Refer residents with special problems, such as economic, social, legal, health, etc. to resident services staff or agencies that provide assistance.
•Regularly meet with Case Managers or other service provider, if appropriate, to address issues and promote retention, assist with resident activities, address specific problems, plan meetings, or support activities as appropriate.
•Assure all residents are treated in a fair and consistent manner.
•Participate in hearings and appeals, as needed.
This position does not have direct supervisory responsibility at this time.
Equipment Used
The incumbent may operate any or all of the following: standard office equipment including a personal computer, calculator, step stool, cell phone, ladder, photocopier and facsimile.
The incumbent will also be expected to have access to and utilize a personal automobile in the performance of work duties.
Physical Activity
In the course fulfilling this position, the incumbent typically spends time sitting 65%, standing 15%, walking 15%, stair climbing 5%, listening, speaking, writing, reading and operating a personal computer and automobile. The incumbent must possess the ability to lift 20 lbs.
POSITION REQUIREMENTS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this job. Individual abilities may result in some deviation of these guidelines.
To perform effectively in this position, the incumbent must have these minimum Qualifications:
•High school diploma or equivalent, BA degree or two years experience in affordable housing and management is desirable.
•Minimum two years of property management experience, including LIHTC, HUD, and HOME program.
•Experience in or knowledge of the Housing First model for Permanent Supportive Housing.
•Skills in Resident Problem Solving and Staff Management
•Professional and positive attitude towards residents, staff, vendors, and other organizations.
•Knowledge of Microsoft Office software (Word, Excel and Outlook)
•General knowledge of property management software (Yardi, RealPage, etc.)
•Bilingual Spanish-English a plus.
•Ability to develop and implement budgets and variance reports
•Valid CA driver's license and auto insurance.
•Access to a personal vehicle to be used to conduct ACOF business.
•Ability to meet California minimum and ACOF insurance requirements.
•Willing to live on-site.
• The ability to lift 20 lbs.
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