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Technical Services Manager
3 months ago
With over 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the marine, automotive, and renewable energy manufacturing industries. Sika has offices in over 100 countries with over 300 manufacturing facilities and more than 33,500 employees worldwide. With annual sales of 11.5+ billion dollars in 2022, our commitment to quality, innovation, and the environment as well as putting our customer’s needs first, encompasses why Sika is the global leader in our industries.
Job DescriptionAre you a technical expert with a passion for excellence in the building materials sector?
Join us at Sika, a leader in the Building Materials field, where innovation and customer satisfaction drive everything we do. We are seeking a dynamic and experienced Technical Service Manager to support our Interior Finishing Division, specializing in floor covering adhesives, subfloor preparation products, and tile setting materials.
Key Responsibilities:
- Oversee Technical Services for the Interior Finishing Division, ensuring exceptional support to sales and marketing teams.
- Manage and execute quality issue resolution (QIR) and warranty processes to ensure prompt and effective resolutions.
- Support various departments with trade shows, field tests, jobsite tours, and more.
- Respond to technical inquiries from internal teams, customers, and industry professionals.
- Lead field testing of new products and maintain high technical competence across our product range.
- Engage actively in industry trade and professional associations.
- Ensure all product literature and online information are technically accurate.
- Bachelor’s degree in Business or a Technical field preferred. Construction field experience considered in lieu of a degree.
- Extensive travel required, including national and occasional international trips. Must be able to obtain a valid passport and driving license.
- Excellent interpersonal and communication skills, with a strong customer focus.
- Proven experience in technical support and customer-facing roles.
- Exceptional organizational skills and a proactive approach to problem-solving.
Additional Information
Competitive Benefits: Health Insurance, 401k with company match, year-end profit-sharing bonus, paid time off, and paid holidays.
Meaningful Work: Sika products enhance our surroundings and the work every employee completes helps positively impact daily lives by making our world stronger, more durable, and more reliable – every day.
Company Culture: Sika centers work culture around entrepreneurship where individuals have the power to make decisions, learn from mistakes, and define their career.
Community Involvement: Sika takes active roles in our community and aims to support volunteer work and charitable endeavors across the United States through rebuilding and giving back.
Sustainability Initiatives: Sika is committed to sustainable development, reducing environmental impacts, and assuming social responsibility. The company supports energy efficient projects and implements numerous measures aimed to boost economic, social, and ecological sustainability.
Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.
