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Medical Billing Customer Service Representative
3 months ago
We are seeking a full-time Medical Billing Customer Service Representative for our corporate office located in Dallas, Texas off 635 and Abrams.
Summary Description: A medical billing customer service representative is responsible for contacting patients to collect on outstanding accounts and balances. Any issues, trends, concerns, and suggestions should be communicated to leadership.
Essential Functions: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Take and respond to a high volume of calls each day, providing required information to external agents and patients.
- Provide high-level customer service to patients and other clientele through incoming calls.
- Make outbound calls to patients to collect payments and assist the patients with establishing payment plans.
- Working with the patient or insurance representative to resolve any discrepancies, complaints, collections, payment plans, and itemized invoice.
- Provide callers with information regarding their statements, and copays, and ensure that any outstanding payments are communicated to them.
- Collect information regarding delinquent accounts, and make payment arrangements, while remaining within the parameters of facility protocols.
- Initiate claims, perform appropriate paperwork and documentation, and contact insurance companies regarding the statuses of unpaid or filed claims.
- Provide patients with information regarding services, rates, and billing matters, and ensure that any additional costs are also communicated to them.
- Follow up with patients to ensure that they pay their debts on time, providing them with easy payback options.
- Assist with the mailing of claims and correspondence as needed.
- Notify the billing supervisor of any inconsistencies, changes, or errors with payor activity.
- Handle company correspondence, both in bound and out bound. Utilize functional knowledge of HIPAA rules and regulations and experience related to privacy laws, access and release of information.
- Attend required meetings and participates in training programs as required.
- Understand and adhere to HIPAA policies, procedures and regulations to ensure and maintain patient confidentiality.
- Contributes to team effort by accomplishing related results as needed.
- Perform other duties as assigned.
Education: Associate’s degree preferred or two years related experience and/or training; or equivalent combination of education and experience (customer service, medical billing, accounts receivable, insurance, or related duties) in healthcare required.
Requirements:
- Bilingual preferred but not required
- Professional phone etiquette and exceptional customer service
- Ability to handle high-volume and stressful situations in a calm and professional manner.
- Has the ability to multi-task and work independently while maintaining a high degree of accuracy.
- Possess a strong work ethic and a high level of professionalism with a commitment to client/patient satisfaction.
Computer Skills:
- Proficient in MS Office software; particularly Excel and Outlook.
- Athena or eClinicalWorks (eCW) experience preferred
Supervisory Responsibility: None
Learn more about our 99 MGMT Office and our culture by visiting www.99mgmt.com or our Facebook page
99 Healthcare Management is a Dallas-based physician practice management company. We help healthcare providers focus on their core skills – delivering high-quality care to their patients - by providing oversight and support for all administrative functions. Our service areas include human resources, accounting, marketing and business development, provider credentialing, and revenue cycle management. The practices we manage range in size and specialty and include internal medicine, family medicine, pain management, cardiology, OBGYN, and more.
