Systems Administrator

2 months ago

Lakewood, United States Georgian Court University Full time
Job DescriptionJob Description

Integrating the core values of respect, integrity, compassion, justice, and service, the Systems Administrator is responsible for configuring, delivering, installing, and removing, maintaining, and troubleshooting communications and computing hardware and software as required under the direction of the Technical Director. Other duties will include training end-users in the operation of technology assets, and documenting work, issues, and inventory. Duties will also include supervising the helpdesk and lead/contribute in the university’s cybersecurity efforts. The position entails some flexibility to accommodate evening and weekend work.

Essential Functions:

  • Manage day-to-day operations of compute, network, and cloud systems.
  • Provide daily user account administration including Active Directory, email, shared drives, and O365.
  • Administration of all server and cloud backups.
  • Provide end-user account support leveraging case management system.
  • Telecom administration including endpoint setup, moves, and changes.
  • Oversee IT Data Center, IT IDF closets, network cabling infrastructure, end-user connectivity, and all UPS devices.
  • Provide Cyber Security support; reviewing daily alerts, logs, and reports. Assist with monthly patching. Responding to desktop and email security events.
  • Responding to outages, access issues, and special event setups.
  • Assist Technical Director with project planning, strategic initiatives, vendor support cases, and maintenance contract renewals.
  • Provide Technical Director with secondary support as needed.
  • Assist in maintaining a support function reference library and local documentation.
  • Assist in maintaining records of technology assets, problems, and solutions.
  • Maintain confidentiality in all interactions with people and information.
  • Perform other related duties as assigned.

Miscellaneous/secondary responsibilities:

  • Supervise Help Desk operations.
  • Represent the department in professional committees and organizations.

Qualifications:

  • Bachelor's degree or equivalent level of training and experience required.
  • Strong knowledge of university hardware and software required.
  • Ability to maintain confidentiality required.
  • Ability to work independently and in teams in a demand-based, service oriented setting required.
  • Excellent organizational , interpersonal and communication skills, fluency in both verbal and written English required.
  • A+/Net+ certification or equivalent experience/training preferred.
  • Macintosh, tablet, and smartphone support experience desired.


**MUST BE US WORK AUTHORIZED**

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