Field Services and Member Relations Specialist

1 month ago

Westfield, United States Welch's Full time
Job DescriptionJob Description

Grow with Welch's

Welch's is on a journey towards our bold ambition of being the global-leader of convenient, good for you fruit-based food and beverages. To turn this goal into a reality we need you and other exceptionally talented, agile, and innovative individuals who are eager to contribute to something extraordinary

At Welch's, we're not just offering a job; we're inviting you to be a part of a vibrant, authentic, and inclusive culture where you not only belong, but also have the opportunity to unleash the best, most authentic version of you.

Position Summary:

We're looking for a Field Services and Member Relations Specialist who will expand and enhance member communications, coordinate harvest/fruit receiving operations, and support member records and data. Your goal is to produce and distribute communications for grower-owners using varied media. You will coordinate fruit receiving activities within the tri-state region, focusing on effective and efficient harvest scheduling. As part of the National Grape Co-operative team, you will support member records updates, data collection and management, and GIS mapping.

Where You'll Work

This role is on site at the National Grape Co-operative office in Westfield, NY. You'll visit with grower-owners on their farms within the Lake Erie and Finger Lakes regions of New York, Pennsylvania, and Ohio and attend industry events. This includes up to 10% travel.

What You'll Do:

  • Responsible for improving member communications on topics like business performance, cooperative policies and procedures, viticulture programs, farm management and member services.
  • Create and deliver effective internal communications on a variety of platforms to include print, audio, video and websites.
  • Organize and execute timely and accurate member Marketing Agreement revisions, including GIS vineyard map revision and data entry into systems.
  • Support viticultural activities including sustainability, traceability, crop estimation, crop forecasting, and adoption of new technologies.
  • Execute pre-harvest and harvest activities as a member of National's Harvest Team. This includes collecting member data, harvest delivery scheduling, and supervision of fruit receiving activities.
  • Understand and enforce National policies and procedures.
  • Collaborate with cross functional teams to gather information and ensure clear and consistent messaging
  • Build effective working relationships with grower/owners and industry stakeholders.
  • Stay up to date with industry trends and best practices to continuously improve internal communication strategies.

Who You Are:

  • Strong Communicator with excellent written and verbal communication abilities.
  • Ability to design, edit, and deliver general, business, and technical information.
  • Comfortable presenting to groups (small and large) and working one-on-one.
  • Continuous improvement mindset with desire to improve professional skills and business activities.
  • Self-motivated and results-driven individual with strong leadership skills, capable of leading both self and others. Ability to take on leadership roles and collaborate effectively with team members.
  • Working knowledge of agronomic/viticultural principles and practices. Understanding of pesticide regulations and principles.
  • Knowledge/understanding of Precision Ag and/or Ag AI technologies - not required but considered a plus.
  • Ability to work through challenging situations and resolve conflict quickly and effectively.
  • Makes decisions that positively impact the current and future state of the cooperative.
  • Works relentlessly to overachieve, anticipate obstacles, and creates plans to overcome them.
  • Sets stretch goals and plans to achieve them.
  • Engages in healthy dialogue and makes decisions with the cooperative's best interest in mind.
  • Willing to work outside in varying weather conditions.
  • Willing to work extended hours during harvest operations.

What You'll Need:

  • Bachelor's degree in Communication or Agriculture strongly preferred, other related degrees considered.
  • 3+ years of experience in Communications/Viticulture/Agriculture - strongly preferred.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Publisher).
  • Experience not required but considered a plus: Access, SharePoint, ArcGIS, Audio and/or video recording and editing, website maintenance.
  • Private or Commercial Pesticide Applicator Certification in NY or PA (or ability to obtain).
  • Validate Driver's license.

At Welch's we value diversity, a passion for what you do, and a commitment to continuous learning. Even if you do not feel you meet every requirement listed, but this role aligns with your strengths and goals we encourage you to apply. Join us and contribute to something extraordinary.

Welch's is an Equal Employment Opportunity Employer. We recognize the importance of diversity in hiring and building a dynamic, strong workforce. We are committed to the prevention of employment discrimination based on race, religion, color, sex, gender identity, national origin, age, marital status, disability and/or military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

What You'll Enjoy:

  • Organization with a bold, clear purpose & vision for the future
  • Inclusive Culture: Be a part of an inclusive workplace where you not only belong but also have the opportunity to be the best version of yourself
  • Passionate Community: You are encouraged to have a voice, share your opinions, and have individual impact on the success of the business
  • Paid Time Off and Holidays: Available immediately for you to enjoy time away from the office to rest and recharge
  • Paid Volunteer Time Off: 40 hours of paid volunteer time for all non-union employees
  • Development & Advancement: Formal and informal opportunities to develop and grow your career
  • Compensation Package Consisting of Competitive Base Salary and Annual Incentive Plan (Bonus)
  • 401K plan with Generous Company Match
  • Flexible Benefits from your first day: Choose the benefits that meet your needs and preferences
    • Health, Dental & Vision Insurance
    • Health Savings Accounts
    • Life and accident insurance
    • Employee Assistance Programs
    • Tuition reimbursement program
    • Additional benefits available through Perks at Work
  • Paid parental (and adoption) leave - Available after 12 months of employment

Welch's offers more than just a job - it's an opportunity to grow, innovate, and make a global impact with a passionate community.



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