Customer Service Specialist, I

6 months ago

Westfield, United States Carrington Holding Company, LLC Full time
Job Description

Come join our amazing team and work a hybrid schedule

The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family and generally handles the least complex inbound calls; escalates more complex call as appropriate. The pay for this position is $20.00/hr plus monthly incentive. An additional $1.50/hr can be added for the Spanish bilingual skill set.

What you'll do:
  • Answer least complex incoming calls, via an Automated Call Distribution system (ACD), from borrowers and third parties with inquiries about existing mortgage loans.
  • Deliver accurate and timely information to callers in a courteous and professional manner, striving for first-call resolution whenever feasible and in compliance with all applicable regulations.
  • Refer more complex or complicated calls to qualified team member.
  • Perform necessary steps to provide call resolution which may include setup and routing of process tasks, email or phone contact with supporting departments.
  • Track, follow-up and complete customer call backs to ensure inquiry resolution.
  • Collect payments whenever necessary and appropriate.
  • Document call details, such as nature of call, customer comments, follow-up dates, etc., in mortgage servicing system.
  • Knowledge of Fair Debt Collection Practices Act preferred.
  • Knowledge of relevant and industry-specific computer software packages preferred.
  • Basic negotiation skills.
  • Ability to understand problems and to collaborate and explore alternative solutions.
  • Ability to make decisions that have moderate impact on the immediate work unit.
  • Ability to organize thoughts and ideas into understandable terminology.
  • Ability to add, subtract, multiply, and divide and to record, balance, and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
What you'll need:
  • High school diploma or equivalent work experience.
  • Customer service/call center experience preferred, but not required.
  • Banking, Mortgage/Loan Servicing industry experience preferred, but not required.
  • Bi-Lingual (Spanish) skillset preferred.
  • Hours Monday-Friday
Our Company:

Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonmortgage.com.

What We Offer:
  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

EEO/AAP Employer

Notice to all applicants: Carrington does not do interviews or make offers via text or chat.

#LI-SY1

  • Customer Service Specialist, I

    1 week ago

    Westfield, United States Carrington Holding Company, LLC Full time

    Job DescriptionCome join our amazing team and work a hybrid schedule!The Customer Service Specialist I will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for...

  • Customer Service Specialist

    3 weeks ago

    Westfield, New York, United States Tops Friendly Markets Full time

    About This RoleAt Tops Friendly Markets, we're seeking a skilled Customer Service Specialist to join our bakery team. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and ensuring the highest quality products are available to our customers.Main Responsibilities:Provide friendly and attentive customer service,...

  • Multilingual Customer Support Specialist

    2 weeks ago

    Westfield, Massachusetts, United States Carrington Mortgage Services Full time

    About the RoleWe are seeking a skilled Multilingual Customer Support Specialist to join our team. As a key member of our customer-facing team, you will play a critical role in delivering exceptional customer experiences through effective communication and problem-solving.Job OverviewThe ideal candidate will have excellent communication skills, both written...

  • Mechanic I

    2 weeks ago

    Westfield, United States Lowe's Full time

    Expand your career possibilities.Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!Find Your Home to More Possibilities.ScheduleMonday- Friday 7am-4:30pmWhat You Will DoThe focus of the maintenance team is to keep...

  • Mechanic I

    3 weeks ago

    Westfield, United States Lowe's Full time

    Expand your career possibilities.Thank you for dedicating your time and talent to Lowe's. We want to give you more opportunities to learn and grow, so if you find a position you're interested in below, we encourage you to apply!Find Your Home to More Possibilities.ScheduleMonday- Friday 7am-4:30pmWhat You Will DoThe focus of the maintenance team is to keep...

  • Preventative Service Specialist

    2 days ago

    Westfield, Indiana, United States Valvoline Full time

    Job SummaryWe are seeking a skilled and motivated Vehicle Service Specialist to join our team at Valvoline. As a key member of our team, you will be responsible for performing preventative maintenance services, providing exceptional customer service, and working collaboratively with our team to achieve our goals.Key ResponsibilitiesChange oil and perform...

  • Full or Part-Time Customer Service Team Member 49

    1 month ago

    Westfield, United States Crew Carwash Full time

    Full or Part-Time Customer Service Team Member 49 777 IN-32, Westfield, IN 46074, USA Req #58 Tuesday, November 19, 2024 ...

  • Mortgage Loan Servicing Specialist

    7 days ago

    Westfield, Indiana, United States Carrington Holding Company, LLC Full time

    We are looking for a highly skilled Mortgage Loan Servicing Specialist to join our team at Carrington Holding Company, LLC. This role involves providing excellent customer service to borrowers and third parties while ensuring compliance with all applicable regulations.The salary for this position is $20.00/hour plus monthly incentive, with the opportunity to...

  • Material Handling Specialist

    3 weeks ago

    Westfield, Massachusetts, United States ProAmpac Full time

    Compelling Reasons to Work with Us:We are a leading global flexible packaging company providing innovative solutions and excellent customer service. Our comprehensive product offerings cater to a diverse global marketplace, guided by five core values that drive our success: Integrity, Intensity, Innovation, Involvement, and Impact.A Unique Schedule for...

  • MitraClip Specialist I

    2 weeks ago

    Westfield, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.MitraClip...

  • MitraClip Specialist I

    2 weeks ago

    Westfield, United States Abbott Laboratories Full time

    Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.MitraClip...

  • Loan Counselor Professional I

    2 weeks ago

    Westfield, Indiana, United States Carrington Holding Company, LLC Full time

    Role OverviewCarrington Holding Company, LLC is seeking a skilled Loan Counselor Professional I to join their team. In this role, you will be responsible for counseling borrowers on methods for bringing their loan current and/or exploring alternative solutions.About the JobThis position offers a salary of $21.50 per hour plus a monthly incentive. An...

  • Customer Service Representative

    3 weeks ago

    Westfield, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are searching for a meticulous Customer Service Representative to join our client's team in the Westfield, New Jersey area. In the Service industry, your role as a Customer Service Representative will involve managing customer interactions, maintaining precise customer records, and processing customer orders. You will...

  • Full or Part-Time Customer Service Team Member 49

    3 weeks ago

    Westfield, United States Crew Carwash Full time

    Job Description Full or Part-Time Customer Service Team Member 49 777 IN-32, Westfield, IN 46074, USA Req #58 Tuesday, November 19, 2024 At Crew Carwash, our Purpose is to “Create Smiles and Lifetime Customers.” As a Full or Part-Time Customer Service Team Member, you will have the opportunity to join a Glassdoor Best Places to Work and achieve...

  • Customer Service Representative

    3 days ago

    Westfield, Massachusetts, United States Berkshire Bank Full time

    **Job Summary:**Berkshire Bank is seeking a motivated and customer-focused individual to join our team as a Part-Time Customer Service Associate. This role involves providing exceptional customer service, handling transactions, and promoting bank products and services.**Responsibilities:**Provide excellent customer service through face-to-face interaction...

  • Customer Service and Marketing Specialist

    4 days ago

    Westfield, United States Jobot Full time

    Join a Great Team! This Jobot Job is hosted by: Jessica Hughes Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $20 - $23 per hour A bit about us: Based in with [# of offices] offices across the region we are a [$Estimated Annual Revenue] TOP Ranked [Type of Company Firm!] Our core values are centered around...

  • Customer Service Representative

    3 days ago

    Westfield, Massachusetts, United States Aldi Inc. Full time

    ALDI Inc. is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for creating a positive shopping experience for our customers by providing excellent customer service, processing customer transactions, and maintaining store appearance standards.Main Responsibilities:Handle customer inquiries...

  • Customer Service Representative

    3 days ago

    Westfield, Massachusetts, United States Berkshire Bank Full time

    OverviewBerkshire Bank seeks a highly skilled Customer Service Representative to join our team. This role is responsible for cultivating relationships with customers, promoting bank products and services, and providing excellent customer service.SalaryThe estimated salary range for this position is $17.00 - $26.55 per hour, commensurate with experience.Job...

  • Customer Service Representative

    2 days ago

    Westfield, Massachusetts, United States Berkshire Bank Full time

    Job Description:As a Customer Service Representative at Berkshire Bank, you will be responsible for cultivating relationships with customers and promoting the Bank's products and services. This includes having conversations and referring to bankers, recommending opportunities with our digital suite to help customers bank more conveniently, and performing a...

  • Customer Service Associate

    7 days ago

    Westfield, Indiana, United States Aldi Inc. Full time

    OverviewAldi Inc. is a dynamic retail company seeking a Customer Service Associate to join our team in a part-time capacity. This role involves providing exceptional customer service, operating cash registers, and maintaining store shelves.Salary and BenefitsThe estimated annual salary for this position is approximately $18,000 - $20,000 based on 20 hours of...