Critical Care Coordinator

About Sound:

Headquartered in Tacoma, WA, Sound Physicians is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputation for innovating and leading through an ever-changing healthcare landscape — with patients at the center of the universe.

Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year  

About the Role:

The Critical Care Coordinator will provide program coordination and administrative support for the Sound Physicians Critical Care program at assigned hospital(s).

The Details: This is not a remote position - it must be on site.

In this role, you will be responsible for:

• Serving as the point of contact among Sound Critical Care (SCC) hospital program(s)
• Per role description, may support multiple SCC sites, as assigned
• Providing operational and administrative services (ie. coding, billing, payroll, MD schedule support, data review, scheduling meetings, paperwork, calendar management, etc.)
• Hospital program support will include a base site and may remotely support to outlying hospitals with some on-site support requested periodically
• Collaborating with on-site hospital partner(s)
• Supporting Program Medical Director (PMD) including participating in SCC team meetings, as well as working with on-site hospital team(s)
• Organizing and assisting in creating Excel and/or Power Point presentations for Sound or hospital JOC’s, or executive level leadership
• Organizing and/or attending Sound and/or hospital leadership meetings
• Managing incoming calls, mail, messages, and faxes for the local SCC team so that priority items get a proper response
• Completing census reconciliation by collecting and distributing necessary data information from providers, as needed. Engaging Program Medical Director (PMD) or Regional Medical Director (RMD) in a timely manner when providers fail to submit census information at the end of each shift worked. Reconciling patient census information in on-line program (Sound Connect)
• Recording or reviewing patient medical information through electronic medical record and/or data entry tasks utilizing Microsoft Office Suite functions
• Organizing and maintaining the SCC office to include a reliable filing system for rolling 12 months of census management and on demand retrieval of census information
• Assisting PMD and/or Regional Medical Director (RMD) in the maintenance and distribution of the physicians schedule within the program and maintaining on-line scheduling, in real time, to include scheduling changes as they are confirmed by the PMD or RMD
• Facilitating onboarding providers (permanent, 1099, and locums) at local site, and remotely to other outlying SCC sites, as needed
• Assisting PMD and RMD in the tracking/recording of locums/temp labor shifts worked
• Assisting PMD with locum process, agency contact, credentialing follow-up, on-board and scheduling as needed for site
• Consistently role model the highest level of customer service to internal (hospital and Sound Physicians) and external customers
• Supporting SCC Regional Leadership Team and the Program Medical Director in scheduling meetings and ensuring attendance for hospital, including team meetings, hospital committee meetings, and Joint Operating Committee meetings (if applicable) and keeping meeting minutes at team functions
• Tracking committee membership and attendance records for team intensivists/provider on various assigned committees
• Supporting RMD, PMD and Sound recruiter in scheduling physician interviews and related logistics
• Assisting with data management including tracking, trending and preparing quality reports as required by SCC dashboard and/or program-specific performance metrics
• Assuring on-boarding logistics are in place for new intensivists
• Following up on off-boarding process for clinicians who give notice to vacate their position
• Providing on-site coordination and facilitation for credentialing and privileging of the hospitalists
• Following up with hospital staff / office to make sure the intensivists have pagers, keys, and badges (as applicable) after work and that the pager number is available to the hospital units
• Assisting Sound / SCC Coding department when medical records need to be pulled for verification
• Keeping an updated contact list of the providers, and forward appropriate correspondence
• Ordering office supplies through the Sound on-line ordering system, including general office supplies, business cards, toner cartridges, and various other items as needed
• Forwarding billing queries, deficient records notices, death certificates, and other medical records information to the appropriate physician to facilitate their completion
• Assisting Intensivists with making sure they have access to the hospital and Sound computer systems
• Other duties as assigned

What we are looking for:

A successful candidate will have a demonstrated track record of a combination of these values, knowledge, and experience:

Values:

• Self-Motivated: Proactively jumps in to start a task or project with limited direction; asks to take on more responsibility and what is next
• Communication: The ability to speak, write, and listen clearly and consistently
• Relationship Building and Maintenance: The ability to create and nourish healthy, strong relationships, as the face of Sound
• Teamwork: Demonstrates the ability to pull people together into highly effective teams along with ability to work in a highly matrixed organization
• Critical Thinking: Demonstrates the ability to be proactive, anticipate needs; ability to make good decisions with incomplete, ambiguous information
• Motivated: Demonstrates the ability to succeed and get things done at a high level of achievement
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action
• Resourceful: Demonstrates proactive willingness to utilize available information and tools to figure things out

Knowledge:

• Bachelor’s Degree or an Associate Degree with equivalent work experience

Experience:

• 1-2 years of healthcare customer service experience

• Strong knowledge and experience with Microsoft Office Suite (Excel, PowerPoint, Word)

Pay Range: $23-$30 per hour. Exact pay will be determined based on candidate experience, geographical location, and size/complexity of the program(s) being supported.

Sound Physicians is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws.

This job description reflects the present requirements of the position.  As duties and responsibilities change and develop, the job description will be reviewed and subject to amendment.