Restaurant Floor Manager

3 months ago

Miami, United States OMAKAI Sushi Coconut Grove LLC Full time
Job DescriptionJob DescriptionJob description


Come join us at a growing company with a great work environment, great compensation and benefits, plenty of growth opportunities, and training and development opportunities. If you love hospitality and managing, then this is the right job for you. We are looking for enthusiastic, positive, and professional individuals who have a passion for attending to guests and overseeing general operations.

FLOOR MANAGER

ROLE PURPOSE

Oversee and coordinate daily operations, including looking after guests, supervising employees, and general operations. Daily tasks and/or goals include organizing, training, guest service and satisfaction, food quality, cleanliness & sanitation, overseeing specials, audit reports, and sales achievements. Hospitality at the forefront of actions.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

  • Completely understand all policies, procedures, standards, specifications, guidelines, and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking, and serving standards.
  • Achieve company objectives in service, quality, appearance of facility, sanitation & cleanliness through training of Team Members, and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures following restaurant policies and procedures.
  • Recommend employment and termination actions to the store's General Manager for approval or review.
  • Fill in where needed to ensure guest service standards and efficient operations.
  • Continually strive to develop your staff in all areas of managerial and professional development.
  • Prepare all required paperwork, including forms, reports, and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Ensure that all products are received in the correct unit count and condition and that deliveries are performed in accordance with the restaurant’s receiving policies and procedures.

MANAGER JOB DESCRIPTION

  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Monitor daily labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any violations of company policies, rules, and procedures.
  • Fully understand and comply with all federal, state, county, and municipal regulations that pertain to health, safety, and labor requirements of the restaurant, Team Members, and guests.
  • Provide advice and suggestions to the General Manager as needed.

EXPECTATIONS OF THE POSITION

NON-NEGOTIABLE ITEMS

  • Tardiness/no show
  • Working impaired
  • Weekend & holiday availability required

MINIMUM QUALIFICATIONS

  • Be 21 years of age.
  • Must be able to read and write in English.
  • Must be able to hear well amongst loud background noise.
  • Be able to communicate and understand the predominant language(s) of the restaurant’s trading area.
  • Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
  • Possess excellent basic math skills and have the ability to operate a cash register or POS system.
  • Be able to work in a standing position for long periods of time (up to 10 hours).
  • Be able to reach, bend, stoop, and frequently lift up to 30 pounds.
  • Must have the stamina to work 40 hours per week.
  • Must be available to work on weekends and holidays.
  • Ability to work in a fast-paced, high-stress environment, while still delivering on our promises to our guests, ensuring a team-focused environment.

PREFERRED QUALIFICATION REQUIREMENTS

  • 2 years of restaurant management experience
  • 2 years of sushi experience
  • Bilingual Spanish/English

KEY DECISIONS

Makes:

  • Daily disciplinary action decisions excluding terminations
  • Daily scheduling needs (e.g., cutting early, resolving a call-out, adding more staff if busy)
  • Take charge during an unannounced Health, Fire, or Alcohol inspection if no other managers are present

Influences:

  • Employee-related decisions including hiring & termination, promotions & demotions
  • Sales strategies
  • Employment retention strategies
  • Financial decisions up to $500

MEASURES OF SUCCESS

  • Guest satisfaction scores meet/exceed company standards
  • Meeting or exceeding requirements for Food Safety Audit scores for the year
  • Meeting Daily Labor Budget when necessary

Job Type: Full-time

Benefits:

  • Monthly employee credits
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Parking benefits
  • Paid time off
  • Paid training

Experience level:

  • 2 years

Restaurant type:

  • Casual dining restaurant

Shift:

  • Day shift
  • Evening shift
  • Morning shift

Weekly day range:

  • Weekend availability

Shift availability:

  • Day Shift (Required)
  • Night Shift (Required)

Work Location: In person

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