District Manager

4 months ago

Mount Washington, United States C&M Smith Restaurants Full time
Job DescriptionJob DescriptionYou are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. The District Manager provides overall leadership and direct supervision of approximately 5 - 8 Taco Bell restaurants to ensure that each Restaurant General Manager (RGM) meets or exceeds the Annual Operating Plan established for their individual unit.

Priority #1: Build Management Capability: People

  • Find and hire the best RGMs, Assistant General Managers and Shift Managers
  • Build a deep bench of talented restaurant leaders
  • Coach your RGMs on the “4 Rights" in their restaurants
  • Impart skills every day to grow performance and to develop

Priority #2: Ensure Consistent Customer Satisfaction: Customer

  • Role model Customer Mania, especially when you’re in the restaurant
  • Understand how customers are viewing your restaurants through scheduled visits and detailed analysis
  • Coach your RGMs to ensure that each restaurant consistently delivers customer satisfaction
  • Work with your RGMs to identify and develop strategies to address opportunities
  • Lead product and program rollouts with your RGMs to ensure success
  • Resolve Customer complaints quickly while maintaining positive Customer relations

Priority #3: Coach Process and Discipline Around the P&L: Sales and Profits

  • Analyze the financial performance of your area and understand trends
  • Coach your RGMs on ways to drive sales and maximize profitability
  • Provide regular feedback to the managers through one on ones

***This list is not all inclusive.


Experience:

Supervising experience: 6 years (Required)

Restaurant experience: 6 years (Required)

Customer service: 10 years (Required)

Multi-Unit Management: 5 years (Preferred)

Microsoft Office: 6 years (Required)

Profit & loss reports: 6 years (Preferred)


License/Certification:

ServSafe Certification (Required)


Willingness to travel:

100% (Required)


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