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Morning Server

4 months ago

Milwaukee, United States The Trade Hotel Milwaukee Full time
Job DescriptionJob DescriptionEmbark on an exciting journey in the hospitality industry at The Trade Hotel Milwaukee, now hiring a Morning Server

** Starting wage for this position is $8.00 per hour but final wage will be based on experience**

As the official hotel of Deer District, it is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream Citys dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views.



We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.

Core Benefits:
- Paid Sick Time
- Paid time off and anniversary day off with pay
- Paid volunteer hours Earn money for community service
- Flexible schedules

Team Member Travel Perks:
- Worldwide hotel stays starting at forty-nine dollars per night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels

Professional Development:
- Dedicated training and development with opportunities for growth
- Educational and professional certification assistance

Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program

Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay
- Catch Of The Day Program Earn money for helping other team members and guests
- Everyone Sells Earn money for bringing in business to our properties
- Referral program for team members


How do I make an impact on my team?
Our friendly and attentive Morning Server helps provide exceptional guest service and customer care in our restaurant and/or during event functions hosted by the property.
  • Greet every guest with a friendly smile and welcoming attitude
  • Available for breakfast shift
  • Weekend availability
  • Take dining room and room service orders; communicating them to the kitchen through the point-of-sale system; follow-up directly with cooks as needed
  • Check in frequently with guests to ensure all needs and expectations are being met
  • Prepare checks and post payments using the point-of-sale system
  • Remove dishware from tables/counters during the dining experience as well as at the end; take them to the kitchen for washing
  • Clean and sanitize the service and guest areas of the restaurant as needed
  • Deliver room service orders as needed, following up with guests via phone call 10-15 minutes after delivery to ensure everything is alright and ask to arrange tray pickup
  • Check property hallways for used dishware and return discarded trays to the restaurant for washing

What does success look like in this role?
  • Motivated to maintain excellent customer service reputation
  • Strong oral communication and interpersonal skills
  • Strong attention to detail
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team

Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.

As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team

NCG Hospitality is an Equal Opportunity Employer.

THE TRADE HOTEL IS OWNED AND MANAGED BY NCG HOSPITALITY