Casino Server

2 weeks ago


Milwaukee, Wisconsin, United States Potawatomi Hotel & Casino Full time

Job Summary

We are seeking a highly motivated and customer-focused Server to join our team at the Potawatomi Hotel & Casino. As a Server, you will be responsible for providing exceptional guest service, taking and serving beverage and food orders accurately, and maintaining a clean and safe working environment.

Key Responsibilities

  • Take and serve beverage and food orders accurately, ensuring timely delivery and exceptional guest satisfaction.
  • Greet guests with a friendly expression of acknowledgement, assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
  • Operate and clean all equipment in service stations, including beverage dispensing systems and coffee machines.
  • Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions.
  • Monitor responsible alcohol service to guests, ensuring compliance with departmental policies and regulations.
  • Maintain a clean, well-stocked, and safe working environment, adhering to health and safety standards.
  • Maintain complete knowledge of beverage selections, food selections, specials, promotions, events, and policies to provide exceptional guest service.
  • Work at other venues as assigned, based on business needs, and perform job duties in full compliance with departmental Internal Controls, policies, procedures, and regulations.

Requirements

  • A high school diploma or equivalent and 6 months previous high volume alcohol and restaurant/food serving experience are preferred.
  • Experience with point-of-sale (POS) systems is preferred.
  • The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
  • The ability to maintain discretion in handling confidential information.
  • The ability to interact with guests and team members professionally.
  • The ability to work irregular hours and extended shifts, including late nights, early mornings, weekends, and holidays.

Working Conditions

The noise level is usually moderate to loud, and the facility is not smoke-free. When on the casino floor, the noise level increases.


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