VIP Lounge Server
4 weeks ago
Job Summary
We are seeking a highly motivated and experienced VIP Lounge Server to join our team at Potawatomi Hotel & Casino. As a VIP Lounge Server, you will be responsible for providing exceptional guest service, taking and serving beverage and food orders accurately, and maintaining a clean and safe working environment.
Key Responsibilities
- Take and serve beverage and food orders accurately.
- Greet guests with a friendly expression of acknowledgement and assess, anticipate, and attend to guest needs or concerns in a prompt and courteous manner.
- Operate and clean all equipment in service stations, including beverage dispensing systems and coffee machines.
- Use point-of-sale (POS) system to accurately enter orders, dispense correct change, and process credit card and other payment transactions.
- Monitor responsible alcohol service to guests.
- Maintain a clean, well-stocked, and safe working environment.
- Maintain complete knowledge of beverage selections, food selections specials, promotions, events, and policies.
- Work at other venues as assigned, based on business needs.
Requirements
- A high school diploma or equivalent and 6 months previous high volume alcohol and restaurant/food serving experience are preferred.
- Experience with point-of-sale (POS) systems is preferred.
- The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
- The ability to maintain discretion in handling confidential information.
- The ability to interact with guests and team members professionally.
- The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.
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