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Volunteer Services Manager

4 months ago

Cincinnati, United States SPCA of Greater Cincinnati Full time
Job DescriptionJob DescriptionSalary:

Title:                            Volunteer Services Manager

Department:              Community Outreach

Position Reports to:   Director of Community Outreach

FLSA Status:                Exempt

 

Purpose of Position:  Oversee the volunteer services program of the Society; responsible for the recruitment and management of volunteers and community service volunteers.

Responsibilities:

This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees are required to follow any other job related duties assigned by their supervisor.  This document does not create an employment contract implied or otherwise, other than an “at-will” relationship.  We reserve the right to change its contents at any time.

  • Manage volunteer services programs and initiatives
  • Design and administer strategies to attract, recruit and retain volunteers for the Society
  • Serve as a spokesperson or representative at various community/industry functions on behalf of the Society and the volunteer services program
  • Provide training for employees and managers to ensure cooperation and teamwork with Society volunteers
  • Oversee the volunteer recruitment and assessment process
  • Coordinate the placement of volunteers throughout the Society
  • Collaborate with managers to assess the number of volunteers needed, accuracy of volunteer assignment descriptions, training status, and feedback on currently assigned volunteers
  • Meet with volunteers to assess overall satisfaction
  • Provide ongoing feedback to volunteers on work performed
  • Communicate with managers on volunteer issues, concerns or status
  • Oversee the placement of community service, school and miscellaneous volunteers
  • Manage and resolve volunteer issues and performance
  • Ensure volunteer hours are accurate and timely
  • Generate reports and statistics on volunteer programs
  • Oversee the prospective volunteer orientation
  • Update orientation materials as necessary
  • Oversee volunteer training; review training evaluations and initiate improvements as needed
  • Coach department managers on volunteer interactions
  • Oversee the planning, budgeting, location and execution of annual formal volunteer recognition event
  • Design and implement on-going recognition methods for volunteers
  • Produce weekly newsletter for volunteers
  • Meet with managers and supervisors to assess volunteer productivity in departments
  • Compile monthly and rear-end reports providing statistics on voluntary activity
  • Oversee input of volunteer hours and reporting
  • Prepare and manage the annual budget for volunteer service program

 

People Care


People are key to fulfilling our mission.  Making internal and external patrons and their needs a primary focus is expected in all situations.  The position interacts with and collaborates with employees at all levels of the organization.  Communication occurs through face to face, telephone and electronic interactions and many also include contact with the general public and Society business partners.  Communication and contact must be clear, understandable, cooperative, professional and respectful in all circumstances.  Employees are expected to actively support a positive team environment, directly address conflict and appropriately express concerns.


General Responsibilities:


  • Set a professional standard
  • Lead by example
  • Make decisions about everyday occurrences
  • Perform other duties and tasks as required
  • Be enthusiastic and caring about improving the lives of domestic animals

 

Safety:


  • Follow all established safety procedures and protocols
  • Inform supervisor of potentially unsafe work conditions, procedures, or other areas where safety of animals or people may be compromised

 

Competencies

Competencies are work behaviors and expectations necessary for successful job performance.  They encompass knowledge, skills, abilities, attitudes and actions.  Organizational competencies apply to all jobs at the SPCA Cincinnati, position competencies are specific to this position.

 


Organizational Competencies

  • Accountability                         Attention to Detail                 Decision Making
  • Flexibility                                 Initiative                                  Integrity
  • Leadership                              Managing Resources              Result Oriented
  • Teamwork                               Technical Expertise                 Time Management

 

Position Competencies

  • Analytical thinking Financial acumen                               People development
  • Community partnerships Fiscal responsibility                 Project management
  • Conflict management Innovation                                      Strategic thinking

 

Conditions of Employment

  • Conditions of employment include working under adverse conditions such as inclement weather and noise with daily exposure to infectious diseases, parasites, and animal waste in a physically and emotionally demanding environment.

 

Position Qualifications: Education, Certification and Knowledge/Skills/Abilities


Required


  • Bachelor’s degree or equivalent experience
  • Experience supervising volunteers in a large non-profit environment
  • Effective planning and organizational skills
  • Proficiency in Microsoft Office programs
  • Minimum one-year experience and database management

Desired


  • Bachelor’s degree in psychology, communication, non-profit management, human resources, human services or related fields
  • Three years’ experience managing 300+ volunteers in an animal welfare or other not-for-profit environment
  • Blackbaud Raises Edge database experience

 

Work Conditions and Physical Requirements


Performs work primarily in an office setting.  Potentially prolonged periods of sitting and repetitive motion.  May work in an area with nigh noise level.  Potentially subject to animal bites and scratches.  Exposure to cleaning chemicals, fumes, dust, animal dander and feces.  Occasional lifting with reasonable accommodations.