Federal Operations Manager

2 months ago

Concord, United States Mainline Information Systems Full time
Job DescriptionJob Description

Job Summary

Responsible for providing quality and efficient customer service to Account Executives and clients across the country, with an emphasis in the Federal space. Supervises Operations team through the daily management of the order and fulfillment process. Works hand in hand with Finance and Sales to streamline processes and improve efficiency. Leads team through Month End and Quarter End deadlines for revenue recognition. Collaborates with vendors and distribution in the supply chain to ensure on-time delivery of products. Works with Federal Contracts Manager to ensure order compliance with federal and ISO requirements. Assists V.P. of Ops with reporting, KPI's, and strategic initiatives.


Education and/or Experience

A four-year degree from an accredited college or university and two years of professional office experience or a high school diploma or equivalent with six years of professional office experience is required. Three plus years of experience in SLED/FED procurement or operations.

Knowledge, Skills, and Abilities

  • Proven leadership experience
  • Effective communicator to a variety of audiences
  • Versatility, flexibility and adaptability
  • Ability to provide and support a vision and direction
  • Ability to implement new processes and procedures
  • Self-driven and motivated
  • Team player
  • Organized and detail oriented
  • Salesforce experience is a plus
  • SLED and Federal contracts knowledge and compliance experience
  • Basic understanding of FAR Part 12 and the resale of commercial items and COTS
  • ISO 9001:2015 experience

Essential Duties and Responsibilities

  • Manage fulfillment and delivery of orders for assigned customers
  • Review customer POs for flowdowns, ensure supplier orders comply with Federal and ISO requirements
  • Process orders in accordance with OEM/Distributor requirements for FED/SLED
  • Assist in compliance of Federally based obligations and ISO quality management requirements
  • Act as an escalation point for sales and customer requests
  • Coordinate and troubleshoot timely resolution of disputes
  • Lead high performing purchasing team, providing direction, mentorship, and fostering a culture of improvement
  • Help maintain end-to-end sourcing objectives to meet annual business goals
  • Work to align procurement strategies with evolving industry trends and technology advances
  • Build and maintain strong relationships with key suppliers, fostering mutually beneficial partnerships
  • Manage month and quarter-end deadlines
  • ISO key process owner; develop, manage and report KPIs
  • Assist sales as needed to drive and close business
  • Collaborate with team management for continued standardization of processes and policy
  • Liaison between Sales, Finance, and Operations to ensure alignment of goals
  • Other duties as assigned

Environmental Factors and Physical Requirements

þ Physical environmental factors of this position include those found in typical business office environment or home office environment.

þ Requires use of general office equipment and personal computer equipment.

þ Ability to travel. Various means of travel may be required, including auto and air travel. This position requires travel:

þ Rarely

¨ Occasionally

¨ Frequently

þ May be required to work irregular schedules including but not limited to as applicable: Nights, weekends, holidays, on-call, and/or overtime.


About Us

Founded in 1989, Mainline has been at the forefront of the technology industry and has now grown to over $1B in annual sales. We are a trusted advisor to enterprise and mid-market clients across the United States, providing technology solutions that best fit their needs and strategy. The combination of technical skills, OEM relationships, and a consultative approach sets us apart to allow every solution to be tailored to our customer. We support our accounts through the entire lifecycle as we build, implement, and manage our solutions all while working closely with our OEMs to maximize cost savings. Come join a growing team that values a work hard, play hard mindset. Our culture has become second to none, which is reflected in our tenured, experienced staff. We are proud of who we are and where we are going.



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