Current jobs related to Manager, Customer Success Operations - Concord - Verint Systems
-
Customer Success Manager
3 weeks ago
Concord, New Hampshire, United States Enerex Full time{"h1": "Customer Success Analyst at Enerex", "p": "As a key member of our team, you will play a pivotal role in ensuring our clients have a seamless and successful experience with our software. Your responsibilities will include customer onboarding, comprehensive training, detailed documentation, and ongoing support to help customers maximize the value of...
-
Customer Success Specialist
2 weeks ago
Concord, California, United States Innersense Organic Beauty Full time{"title": "Customer Success Specialist", "description": "Join Our Team as a Customer Success SpecialistInnersense Organic Beauty is seeking a highly motivated and organized Customer Success Specialist to join our team. As a key member of our Customer Success team, you will be responsible for building brand loyalty and retention, customer appreciation and...
-
Customer Success Specialist
2 weeks ago
Concord, United States Innersense Organic Beauty Full timeWho We Are Everyone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your...
-
Customer Success Manager, Regional Lead
2 weeks ago
Concord, New Hampshire, United States Worldly Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team in the Americas region. As a Customer Success Manager, you will play a critical role in ensuring our clients achieve maximum value from our sustainability software.You will be responsible for guiding customers through the implementation process, providing ongoing support...
-
Customer Success Specialist
2 weeks ago
Concord, United States Innersense Organic Beauty Full timeWho We AreEveryone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your...
-
Customer Success Specialist
2 weeks ago
Concord, United States Innersense Organic Beauty Full timeWho We AreEveryone has their own journey. For Greg and Joanne Starkman, their path was illuminated by their love for family, health and beauty for people and the planet. When the seasoned beauty professionals were learning to navigate busy careers and raising a family with a special-needs daughter, the most memorable advice they received was, “trust your...
-
Customer Success Associate
2 weeks ago
Concord, New Hampshire, United States Worldly Full timeJob DescriptionAbout WorldlyWorldly is a leading provider of impact intelligence solutions, trusted by 40,000 global brands and retailers to accelerate business transformation. Our platform delivers real-time data on supplier performance, product impact, and trends analysis, enabling companies to make informed decisions and drive positive change.The RoleWe...
-
Client Success Operations Specialist
3 weeks ago
Concord, New Hampshire, United States Flywire Full timeJob Title: Client Success Operations SpecialistAt Flywire, we're on a mission to deliver the world's most important and complex payments. We're seeking a highly motivated and forward-thinking Client Success Operations Specialist to support our B2B clients.Key Responsibilities:Provide exceptional support to B2B clients, covering operational inquiries and...
-
Operations Manager
1 week ago
Concord, California, United States Amazon Full timeOperations Manager Job DescriptionAmazon is seeking a highly skilled Operations Manager to lead our WW Operations network. As an Operations Manager, you will be responsible for delivering millions of packages and smiles to Amazon customers every day.Key Responsibilities:Lead and develop a team of salaried and hourly talent to maintain the highest levels of...
-
Restaurant Operations Manager
3 weeks ago
Concord, Massachusetts, United States Woods Hill Restaurant Group Full timeRestaurant Manager OpportunityWoods Hill Restaurant Group is seeking a skilled Restaurant Manager to oversee daily operations at our Concord, MA location. As a key member of our team, you will be responsible for managing staff, ensuring customer satisfaction, and maintaining quality standards.Key ResponsibilitiesManage daily restaurant operations, including...
-
Restaurant Operations Manager
3 weeks ago
Concord, New Hampshire, United States Gecko Hospitality Full timeRestaurant General Manager OpportunityWe are seeking a seasoned Restaurant General Manager to lead our team at Gecko Hospitality in Merrimack, NH. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring exceptional customer service, and driving sales growth.Key...
-
Restaurant Operations Manager
3 weeks ago
Concord, North Carolina, United States HHB Restaurant Recruiting Full timeRestaurant Kitchen Manager Job DescriptionWe are seeking an exceptional Restaurant Kitchen Manager to lead our team in Concord, NC. As a Restaurant Kitchen Manager, you will be responsible for overseeing daily operations, training and developing staff, and creating a safe working environment.Key Responsibilities:Lead by Example: Practice safety as a top...
-
Operations Manager
3 weeks ago
Concord, Massachusetts, United States Oxford Instruments Full timeAbout UsOxford Instruments is a leading provider of high-tech products and services to the world's most important industrial and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific...
-
Operations Manager
3 weeks ago
Concord, Massachusetts, United States Oxford Instruments Full timeAbout UsOxford Instruments is a leading provider of high-tech products and services to the world's most important industrial and scientific research communities. Our core purpose is to support our customers to address some of the world's most pressing challenges, enabling a greener economy, increased connectivity, improved health and leaps in scientific...
-
Customer Service Representative/Account Management
5 months ago
Concord, United States Graphic Packaging International Full timeCustomer Service Representative/Account Management Tracking Code 9653-159 Job Description As a result of significant growth within our organization we have an exciting opportunity available on our Customer Service team in Concord, NH. We are seeking a driven, agile, passionate Customer Advocate. The Customer Advocate will work closely with an assigned set...
-
Warehouse Operations Manager
1 month ago
Concord, New Hampshire, United States Red Bull Full timeJob SummaryWe are seeking a highly skilled Warehouse Operations Manager to join our team at Red Bull Distribution Company. The successful candidate will be responsible for overseeing warehouse operations, ensuring efficient inventory management, and maintaining a safe working environment.Key ResponsibilitiesInventory Management: Assist the Operations Manager...
-
Site Operations Manager
3 weeks ago
Concord, New Hampshire, United States Horizon Ventures Full timeJoin Horizon Ventures as a Site ManagerHorizon Ventures is a leading provider of technical building equipment and facility management services. As a Site Manager, you will play a crucial role in ensuring the smooth operation of our construction sites and the successful installation of ventilation systems for large-scale projects.Key...
-
Restaurant Operations Manager
2 weeks ago
Concord, North Carolina, United States HHB Restaurant Recruiting Full timeRestaurant Manager Job OpportunityWe are seeking a highly motivated and experienced Restaurant Manager to join our team at HHB Restaurant Recruiting. As a Restaurant Manager, you will be responsible for leading a team of restaurant staff, overseeing daily operations, and driving sales growth.Key Responsibilities:Lead a team of restaurant staff, providing...
-
Restaurant Operations Manager
2 weeks ago
Concord, North Carolina, United States HHB Restaurant Recruiting Full timeRestaurant Kitchen Manager Job DescriptionWe are seeking an exceptional Restaurant Kitchen Manager to lead our team in Concord, NC. As a Restaurant Kitchen Manager, you will be responsible for overseeing daily operations, training and developing staff, and creating a safe working environment for employees and customers.Key Responsibilities:Lead by Example:...
-
Operations Manager Trainee
4 weeks ago
Concord, New Hampshire, United States Biolife Plasma Services Full timeJoin Our Team as a Manager TraineeBioLife Plasma Services is a dynamic and fast-paced organization that is committed to creating life-changing medicines. We are seeking a highly motivated and dedicated individual to join our team as a Manager Trainee.About the RoleAs a Manager Trainee, you will participate in a comprehensive training program that will equip...
Manager, Customer Success Operations
3 months ago
Verint Systems, Inc.
Manager, Customer Success Operations
Concord ,
New Hampshire
Apply Now
At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com .
Overview of Job Function
The Manager, Customer Success Operations will lead and optimize our customer success initiatives. This role is pivotal in driving operational excellence, leveraging data analytics, and enhancing customer experiences through strategic use of tools and integrations. The Manager, Customer Success Operations will have a strong background in data analytics, customer success platforms like Totango, Pendo, and experience in managing seamless integrations of various tools to support our customer success team. You will lead a team of Operations specialists to support the function.
Principal Duties and Essential Responsibilities
Data Analytics and Reporting:
Develop and maintain comprehensive dashboards to monitor customer health, usage patterns, and key success metrics.
Utilize data analytics to provide actionable insights and recommendations to the Customer Success team.
Regularly analyze customer data to identify trends, risks, and opportunities for improvement.
Create and maintain reports on renewal rates and Net Revenue Retention (NRR), providing forecasts and insights
Analyze NRR metrics to identify growth opportunities and potential risks
Customer Success Platforms Management:
Oversee the administration and optimization of Totango for effective customer success management, globally.
Ensure accurate and up-to-date data within Totango, facilitating seamless operations and reporting.
Train and support the Global Customer Success team in utilizing Totango to its full potential.
Tool Integrations and Automation:
Manage integrations between Totango, Pendo, and other essential tools to create a cohesive customer success ecosystem.
Identify opportunities for automation to streamline processes and improve efficiency.
Collaborate with the IT and Engineering teams to implement and maintain integrations.
Customer Journey and Experience Enhancement:
Leverage Pendo to create, analyze, and optimize in-app experiences and customer journeys.
Develop strategies to enhance customer onboarding, adoption, and retention through targeted initiatives.
Monitor customer feedback and engagement, using insights to drive continuous improvement.
Team Collaboration and Support:
Work closely with the Customer Success team to understand their needs and provide data-driven support.
Collaborate with Sales, Product, and Marketing teams to align customer success efforts with overall business goals.
Foster a culture of continuous learning and improvement within the Customer Success Operations team.
Process Improvement and Standardization:
Establish and document best practices, processes, and standard operating procedures for customer success operations.
Identify and implement process improvements to enhance efficiency and effectiveness.
Ensure compliance with company policies and industry regulations.
Team Leadership and Management:
Lead, mentor, and develop a team of Customer Success Operations Specialists, fostering a collaborative and high-performing environment.
Set clear goals and performance expectations for the team, regularly providing feedback and conducting performance reviews.
Ensure the team has the necessary tools, training, and resources to effectively support customer success initiatives.
Encourage continuous learning and professional development within the team.
Promote a culture of accountability, innovation, and customer-centricity
Bachelor’s degree in Business, Data Analytics, Information Systems, or a related field.
Minimum of 4 years progressive management experience with 6 years of experience in Customer Success Operations, preferably in a B2B SaaS environment.
Proficiency in data analytics and reporting tools (e.g., Power BI).
Strong experience with Totango and Pendo.
Demonstrated ability to manage tool integrations and automation.
Excellent analytical, problem-solving, and strategic thinking skills.
Strong communication and interpersonal skills, with the ability to work cross-functionally.
Proven track record of driving customer success through data-driven insights and operational excellence.
Self-starter with a strong sense of urgency and the ability to work independently and proactively.
High level of attention to detail and commitment to accuracy.
Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations
Eagerness to identify challenges, propose solutions and implement approved changes to drive success for team, company and customers
#LI-BM1
MIN: $100K
MAX: $140K
Verint Systems Inc. is committed to maintaining a workplace free from discrimination, retaliation, and sexual and any other form of harassment. Verint has a zero-tolerance policy against any form of discrimination, retaliation, or harassment including sexual harassment or any other form of harassment, based on one’s race (including but not limited to natural hair, hair texture, hair type and protective hairstyles), color, religion, national origin, or sex, pregnancy (including childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), sex stereotyping, (including assumptions about a person’s behavior or appearance, gender roles, gender identity, gender expression including gender dysphoria, or transgender status), disability, alienage or citizenship or immigration status, marital status, creed, genetic information, predisposition or carrier status, sexual orientation, military or Veteran status, political affiliation, familial status, caregiver status, status as a victim of domestic violence, unemployment status, natural hairstyles, sexual and other reproductive health decision-making, or any other classification or characteristic protected by applicable federal, state or local laws (collectively, “Protected Characteristics”), will not be tolerated. This policy applies to all terms and conditions of employment including but not limited to hiring, placement, promotion, compensation, training, leave of absence or termination.
For US Applicants
#J-18808-Ljbffr
