Sales Coordinator and Analyst

3 weeks ago

Tarrytown, United States Tarrytown House Estate Full time
Job DescriptionJob Description

Sales Coordinator and Analyst Essential Functions & Responsibilities:

  • Point of contact for all local, negotiated business transient customers to personally attend to their reservations, special requests, manage Tarrytown House Rewards program.
  • Attend Chamber of Commerce, Westchester Travel and Tour Council, and Westchester Business counsel.
  • Act as Liaison between Sales Manager(s) and clients in Sales Manager's absence. Take booking inquiry information via phone and prepare proper paperwork.
  • Uses various computer word processing and other software packages to enter data, produce contracts, correspondence, forms, and other documents.
  • Answer telephone and respond to caller inquiries speaking in a clear and pleasant manner. Exercise decision making skills to direct caller's request.
  • Distribute documents to appropriate persons and locations to ensure prompt processing of time sensitive information by hotel and supplier staff.
  • Handle individual reservations and amenity forms for VIP clients. Ensure that all arrangements, including upgrades, are handled properly, coordinating with other departments through oral and written instruction.
  • Organize, file, and retrieve documents in appropriate binders to maintain essential records used in the department operation.
  • Complete all rooms and catering forecasts for approval.
  • Assist with sales and catering contracts, administrative tasks when needed i.e., performs typing, faxing, copying, and shipping functions for department.
  • Perform any other job-related duties as assigned.
  • Develop & implement SMART plans monthly.
  • Assist with sending information to guests that inquire.
  • Be the gatekeeper providing the DOSM updates related to P & T’s past due decision dates weekly and ensure that updates are confirmed and resolved. The DOSM is still responsible for execution.
  • Ensure all Delphi data input is in correct format to ensure email blasts, phone blitzes, and promotional mailers go to the proper addresses.



Job Requirements:

•Excellent Attention to detail

•Ability to communicate effectively verbally and in writing

•Excellent listening and problem-solving skills

•Negotiating & Strong computer skills

•Must have flexible work hours (Weekends & Nights)

•Sales Focus

•Written Communications

•Approachability

•Time Management

•Knowledge of hotels and competitive markets.

•Ensure that guest satisfaction is consistently obtained and maintained.


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