Director of Operations

2 weeks ago

Tarrytown, United States JLL Full time
Director of Operations is a key role overseeing 40 Local 30 Engineers as well as the Facilities Management Team.

Area of Responsibility

Key Elements And Essential Tasks

Account Management

  • Manage and lead dedicated teams.
  • Reporting and Analytics: Create, formalize and manage reporting process.
    • Responsible for historical reporting, trend reporting and data analysis.
    • Liaison with account teams for reporting and analytics support.
  • Be the primary escalation point for performance issues.
  • Deliver a high level of client support.
  • Ensure all KPIs, are within client KPI thresholds.
People Management

  • Manage the performance of several direct reports and respective team performance.
  • Supervisory activities:
    • Time tracking for staff.
    • Participate in mandatory employee performance management and reviews.
    • Management practices advocated by the firm including IPMP, quality conversations, and career development.
    • Ensure adherence to all HR policies and procedures.
  • Employee Engagement- Increase Employee Engagement and Manager Effectiveness.
  • Drive Diversity and Inclusion.

Financial Targets

  • Ensure high quality work output and plan, organize, and coordinate work efficiently, while meeting assigned deadlines.
  • Maximize staff.
  • Explore Optimization opportunities.
  • Understand the Finance operation that bring savings.
Growth of the company

  • Growth – RFP/Pricing: Provide RRP responses and price quotes in response to sales requests for RFP language and content.
    • Work closely with Finance and Sales teams to deliver pricing proposals and models for expansion.
  • Service Center Strategy: Development and implementation of new services offered within PSC.
Technology Management

  • Telecom: Manage Technology Specialist, manage /enhance process with vendor and update documentation as needed.
    • Develop and oversee robust vendor management program through working with vendor to strengthen and improve current system architecture.
Education/training

  • Bachelor’s degree.
  • Previous people management experience.
  • Minimum of 10 years’ experience.
  • Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
  • Strong background in performance management and reporting.
  • Strong knowledge of and JLL policies and procedures.
  • Strong knowledge of applications and resources available for account management.
  • Ability to multi-task and manage PSC activities for multiple clients.
  • Strong analytical skills
  • MBA

Years Of Relevant Experience

  • 7
  • 10

Skills And Knowledge

  • Previous people management experience.
  • Effective use of technology and tools such as SharePoint and Microsoft Office Suite, including proficiency in Excel and PowerPoint.
  • Strong background in performance management and reporting.
  • Strong knowledge of JLL policies and procedures.
  • Strong knowledge of applications and resources available for account management.
  • Strong analytical skills.
  • Solid Finance knowledge
  • FM knowledge

Other Abilities

  • Experience with business continuity planning.
  • Strong presentation and interpersonal skills.
  • Versed in practices of Facility and Data Management.
  • Team player that is organized and efficient; able to deal with challenging situations; as well as flexible, adaptable, resolution driven, a good communicator and a motivator.
  • NA
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