Current jobs related to Guest Relations Supervisor - Seattle - FAIRMONT

  • Guest Services Supervisor

    2 weeks ago

    Seattle, Washington, United States Lotte Hotel Americas Full time

    Job Title: Guest Services SupervisorWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at Lotte Hotel Americas. As a key member of our Front Office team, you will be responsible for ensuring that our guests receive exceptional service and have a memorable experience at our hotel.Key Responsibilities:Act as a liaison...

  • Hotel Guest Services Supervisor

    2 months ago

    Seattle, Washington, United States Kimpton Hotels & Restaurants Full time

    About the RoleWe are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Kimpton Hotels & Restaurants. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction in our hotel rooms and public areas.Key ResponsibilitiesInspect and Maintain...

  • Guest Service Agent

    4 months ago

    Seattle, United States Hersha Hospitality Management Full time

    Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Potential Career Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager. Position Requiremen Guest Service, Agent, Service, Guest, Sales Coordinator, Office Manager, Retail

  • Housekeeping Supervisor

    1 month ago

    Seattle, Washington, United States Kimpton Hotel Full time

    Job Title: Housekeeping SupervisorWe are seeking a highly skilled and detail-oriented Housekeeping Supervisor to join our team at the Kimpton Palladian Hotel. As a Housekeeping Supervisor, you will be responsible for ensuring the cleanliness and maintenance of our hotel guest rooms, meeting rooms, hallways, and public areas.Key Responsibilities:Inspect and...

  • Culinary Supervisor

    1 month ago

    Seattle, Washington, United States Compass Group USA Full time

    Job Title: Culinary SupervisorLevy, a leading food, beverage, and retail company, is seeking a skilled Culinary Supervisor to join our team at Lumen Field in Seattle. As a Culinary Supervisor, you will be responsible for overseeing the preparation and presentation of high-quality food products to our guests.Key Responsibilities:Coordinate and supervise the...

  • Front Desk Supervisor

    4 weeks ago

    Seattle, Washington, United States Palihotel Seattle Full time

    Job Title: Front Desk SupervisorWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Palihotel Seattle. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Manage front...

  • Front Desk Supervisor

    4 weeks ago

    Seattle, Washington, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Marriott International, Inc. As a Front Desk Supervisor, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a seamless guest experience.Key Responsibilities:Manage front desk operations, including...

  • Wellness Guest Experience Ambassador

    3 days ago

    Seattle, Washington, United States Marriott Full time

    Job OverviewAt Marriott, we're committed to empowering guests to regain control and enhance their well-being when they need it most while traveling. As a key member of our team, you'll play a vital role in bringing our wellness brand mission to life. We're passionate about fostering an inclusive, people-first culture where our associates thrive and...

  • Front Desk Supervisor

    3 weeks ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and organized Front Desk Supervisor to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesAssist staff with expediting problem payments and...

  • Restaurant Supervisor

    2 weeks ago

    Seattle, Washington, United States Marriott International, Inc Full time

    Job SummaryWe are seeking a highly motivated and experienced Restaurant & Bars Supervisor to join our team at The Westin Seattle. As a key member of our hospitality team, you will be responsible for ensuring exceptional guest experiences and maintaining the highest standards of service and quality.Key ResponsibilitiesLead and motivate a team of staff to...

  • Front Desk Supervisor

    1 month ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Seattle. As a key member of our hotel operations, you will be responsible for ensuring seamless guest experiences and providing exceptional customer service.Key ResponsibilitiesAssist staff with expediting problem payments and follow up with guests...

  • Front Desk Supervisor

    1 month ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key ResponsibilitiesAssist staff with expediting...

  • Bell Services Supervisor

    2 weeks ago

    Seattle, Washington, United States AccorHotel Full time

    Bell Services SupervisorUnder the direction of the Director of Guest Services, the Bell Services Supervisor will play a pivotal role in ensuring the smooth and efficient operation of Bell Services, Door Services, and Valet Services. This role is crucial in providing engaging, sincere, and personalized service to our guests at the Fairmont Olympic Hotel.Key...

  • Director of Guest Services

    1 month ago

    Seattle, Washington, United States Women Leading Travel & Hospitality Full time

    Job Title: Director of Guest ServicesAt Women Leading Travel & Hospitality, we are seeking a highly skilled and experienced Director of Guest Services to join our team. As a key member of our leadership team, you will be responsible for ensuring that our guests receive exceptional service and have a seamless experience with our company.Key...

  • Guest Room Maintenance Associate

    1 day ago

    Seattle, Washington, United States Highgate Hotels Full time

    Job SummaryWe are seeking a skilled Guest Room Maintenance Associate to join our team at Highgate Hotels.Job DescriptionThe Guest Room Maintenance Associate is responsible for maintaining clean and attractive guestrooms while providing exceptional service to all guests. This includes thoroughly cleaning guestrooms according to standards and ensuring that all...

  • Front Desk Supervisor

    1 month ago

    Seattle, Washington, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at The Westin Seattle. As a key member of our Rooms & Guest Services Operations team, you will be responsible for ensuring exceptional guest experiences and providing top-notch service to our valued customers.Key ResponsibilitiesAssist staff with expediting...

  • Director of Guest Services

    5 months ago

    Seattle, United States Women Leading Travel & Hospitality Full time

    For over 25 years, TCS World Travel has been enriching lives through our jet expeditions and custom itineraries. Our all-inclusive journeys deliver unparalleled and meaningful experiences with exceptional quality and service in unique destinations around the globe. Discover the most direct, luxurious and personalized way to travel. Our team of passionate...

  • Guest Service Representative

    2 weeks ago

    Seattle, United States Marriott Full time

    Additional Information Pay: $24.68/hour Job Number 24159523 Job Category Rooms & Guest Services Operations Location The Westin Seattle, 1900 5th Ave, Seattle, Washington, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room...

  • Housekeeping Supervisor

    1 month ago

    Seattle, Washington, United States Kimpton Hotels & Restaurants Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Housekeeping Supervisor to join our team at Kimpton Hotels & Restaurants. As a key member of our housekeeping department, you will be responsible for ensuring the cleanliness and maintenance of our hotel guest rooms, meeting rooms, hallways, and public areas.Key ResponsibilitiesInspect and...

  • Guest Service Representative

    2 weeks ago

    Seattle, United States Marriott International Inc Full time

    Job DescriptionPOSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency....

Guest Relations Supervisor

4 months ago

Seattle, United States FAIRMONT Full time
Job DescriptionJob DescriptionCompany Description

Located in the heart of Seattle's downtown, the Fairmont Olympic Hotel is a historic landmark in the city.  Be a part of history, providing service to our guests in an iconic and luxurious setting.  We look forward to welcoming you to the historic Fairmont Olympic Hotel located in the heart of Seattle.

Job Description

Under the direction of the Front Desk Managers, the Guest Relations Supervisor will focus on fulfilling our commitments to our Accor Live Limitless members and support the Front Office team to ensure that our guests' experiences exceed their expectations. This role is crucial in providing luxury, engaging, sincere, and personalized service, which is key to how our colleagues create special memories for our guests at the Fairmont Olympic Hotel. The Guest Relations Supervisor will ensure that all Fairmont Brand Standards, including loyalty standards and procedures, as well as guest satisfaction objectives, are consistently met and exceeded.

What's in it for you:

  • $27.68 per hour
  • Employee travel program offering discounted rates in Fairmont and Accor hotels worldwide
  • Parking and Public transportation discounts
  • Paid meal breaks with complimentary meals served in our staff dining room
  • Learning programs through our Academies
  • Medical, dental, vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available. Free base employee only medical insurance
  • 401K Retirement plans with a 4% match for all colleagues
  • Opportunity to develop your talent and grow within your hotel and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities
  • Fun, elegant atmosphere with amazing colleagues

Key Responsibilities:

  • Act as the hotel’s champion for Accor Live Limitless (ALL) Program, communicate updates and initiatives of ALL Program
  • Actively initiate efforts to drive ALL membership enrolment
  • Train new Front Office colleagues and assist the Front Desk Managers with on-going training initiatives
  • Ensuring new Front Desk & Royal Service colleagues are set up on ALL Campus and complete training within 30 days
  • Perform high-level anticipatory services such as attending to special requests from guests and the hotel
  • Work closely with Front Desk Managers to ensure of proper room assignment and thorough review of arrival reservations, leading to smooth operations
  • Collaborate with the Front Office, Housekeeping, and Food & Beverage departments to ensure guests have memorable interactions. Ensure that VIPs and Accor Live Limitless members receive special recognition and personalized service, including but not limited to meet-and-greet upon arrival and mid-stay check in
  • Ensuring coordination of timely deliveries of amenities for VIP guests and members
  • Keep active presence in the lobby to keep smooth operations by assisting guests, Front desk, Concierge, Bell and doorman, adding memorable moments for guests
  • Serve as a liaison between Front Office, Housekeeping, Concierge, Food & Beverage and Sales – Event department
  • Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests
  • Assist Check-in, check-out, special requests while recognizing VIPs and guests
  • Deliver all of the Fairmont Brand Standard and pass LQA and Forbes audit
  • Resolve and communicate any guest challenges with proper follow through SCORE system
  • Flexible schedule including day, night and weekend required
  • Others duties as assigned
Qualifications

  • Previous experience in guest relations, customer service, loyalty or hospitality required
  • Luxury hotel experience is an asset
  • Excellent interpersonal and communication skills
  • Experience with a Opera and Hotel loyalty program is an asset
  • Strong problem-solving abilities and the ability to remain calm and composed under pressure
  • Exceptional attention to detail and organization skills required
  • Passion for guest service, strong guest service orientation and training skills required
  • Proficiency in all MS Office program required
  • Ability to work a variety of hours/days/holidays/weekends as business needs require. Shifts to be 11am to 7pm
  • Visa Requirements: Must be legally eligible to work in the United States.

Physical Aspects of Position (include but are not limited to):

  • Must be able to stand on feet throughout the shift, with intermittent periods of walking;
  • Must be able to occasionally lift and carry up to 25 lbs at shoulder height;
  • Must be able to occasionally push/pull up to 75 lbs
  • Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally. 
  • Must be able to bend, squat, crawl, kneel, push, pull, walk on uneven surfaces on an occasional basis


Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.

We are an equal opportunity employer.  All offers contingent on background check and E-Verify.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS