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Licensed Customer Service Representative

4 months ago

Aurora, United States American Financing Corp Full time
Job DescriptionJob Description

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo.

See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here.

  • Casual work environment
  • Family-owned, Customer-focused
  • Denver Post Top Workplace
  • Top 50 Family-Owned Business
  • Best of Colorado Business
  • Inc. 5000 Fastest-growing Private Company

JOB SUMMARY

The Licensed Customer Representative position is a licensed, entry level position designed to provide experience, training and development for NMLS licensed individuals who want to establish a career as a Mortgage Consultant. This is a great role to learn and then move into a Senior Loan Officer position

WHAT YOU WILL BRING

  • Active NMLS Unique Identifier #
  • Active Colorado mortgage license (Additional Licenses a plus)
  • Minimal to moderate Mortgage experience/knowledge
  • Bilingual (Spanish/English) a PLUS
  • High School degree
  • Familiarity with CRM systems and practices
  • Proficient in processing, servicing, auditing

DUTIES AND RESPONSIBILITIES

  • Taking inbound customer calls to identify what the customer is looking to accomplish.
  • Completing outbound calls to customers to complete the application and move the file forward.
  • Taking a complete 1003 URLA Application
  • Setting Appointments to review Pre-Qualification
  • Following up with customers to ensure timely delivery to American Financing of all income and application documentation.
  • Meet or exceed the daily and monthly sales expectations set by management, while providing an exceptional customer experience

Compensation: $36K base pay plus bonus with total compensation up to $115K + per year

WHAT WE BRING

  • Medical, Dental, Vision, 401k
  • Paid time off and sick days
  • Paid holidays
  • Long-term paid disability
  • Paid maternity and bonding leave
  • Full desk equipment provided

American Financing Corporation (AFC) is an Equal Opportunity Employer. AFC does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis protected by law. All employment is decided on the basis of qualifications, merit and business need.