Application Support Specialist

1 month ago

Park Ridge, United States PCMI LLC Full time
Job DescriptionJob Description

Who We Are

PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively around the clock to build our PCRS platform that automates the full administration lifecycle of all extended warranties, F&I products, and service contracts for our customers.


What You’ll Do

In this role, you’ll be responsible for providing front-line primary technical support to our clients on various technical issues and problems relating to our enterprise software. Responsibilities include, but are not limited to, resolving customer queries, recommending solutions, and guiding product users through features and functionalities. You will also provide guidance, answer questions, troubleshoot, test, and document change requirements for our API’s.


In this role, you will:

  • Provide all 1st level contact for incoming client calls or requests.
  • Triage client issues documenting the issue, reproduction steps, expected results and actual results.
  • Respond to customer queries in a timely and accurate way, via phone, webinar, email, or chat
  • Work with cross functional teams to resolve customer issues and escalate complex problems to appropriate team members.
  • Assist clients with basic training items as it relates to the application (processing claims, adding a contract, etc.)
  • Effectively communicate clients’ change requests to the Project team.
  • Follow up with technical team and customers to ensure technical issues are resolved.
  • Clearly communicate the progress of daily/weekly/monthly/quarterly initiatives with clients and internal teams.
  • Manage tickets via online tools such as JIRA, Confluence, Service Desk, etc.
  • Use New Relic monitoring, HAR files and other tools to investigate reported system issue.
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Demonstrate up-to-date expertise in the PCRS system and apply this as it relates to clients and vendors using API’s to interface with the PCRS system.
  • Perform testing and troubleshooting on issues related to REST/SOAP API’s.


What You’ll Need to Join Our Team

Experience

  • Bachelor’s Degree in Computer Science or related field or equivalent work experience.
  • Prior experience providing support on web-based or enterprise software is required
  • 1-2 years of experience in a client-facing role (account manager, call center, help desk, software support, application support, production support)
  • Previous experience working at a software company
  • Understanding of application-to-application interfaces, such as XML and REST API
  • Software Development Lifecycle exposure
  • Familiarity with webinar tools such as GoToMeeting, Skype for Business, Microsoft Teams
  • SQL experience, preferred
  • Prior experience using ticketing software like JIRA, Confluence, Service Desk, etc.


Skills

  • Excellent verbal and written communication skills.
  • Excellent interpersonal and customer service skills.
  • Excellent sales and customer service skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.


Why Work For Us

  • Competitive Compensation
  • Health, Dental & Vision Insurance
  • Short & Long Term Disability Insurance
  • Flexible Spending Account (FSA)
  • Voluntary Life Insurance
  • 401k with Company Match
  • Paid Time Off
  • 10 Paid Holidays
  • Paid Parental Leave
  • Commuter Benefits
  • Annual Bonus Program
  • Professional Development Opportunities & Certification Bonuses
  • Employee Events
  • Office in Park Ridge, IL - Convenient location to Blue Line



Note: It is preferred for this role to be in the Park Ridge, IL office 2 days per week.


  • Application Support Specialist

    1 month ago

    Park Ridge, United States PCMI LLC Full time

    **Who We Are** PCMI (Policy Claim Management International) is a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. We are a SaaS company that operates in a fast paced, entrepreneurial environment. Our 3 teams located in the US, Poland, and Thailand work collaboratively...

  • Applications Support Specialist

    4 weeks ago

    Florham Park, United States Datacor Full time

    **Applications Support Specialist (Hybrid Location)** Support Florham Park, New Jersey Minimum Experience **Entry-level** Datacor is a leading provider of ERP & CRM software for the process manufacturing and chemical distribution industries that helps professionals maximize productivity, use data as a competitive advantage and drive smarter business growth....

  • IT Support Specialist

    7 days ago

    University Park, United States Penn State University Full time

    **JOB DESCRIPTION AND POSITION REQUIREMENTS**: **Level: Support** **Shift: 3rd Shift (Monday - Friday 11PM - 7:30AM, Eastern Standard Time)** **Salary: $42,000 - $46,000** **Application Requirements: To be considered applicants must submit both resume and cover letter at the time of submission.** The Information Technology (IT) Service Desk of Penn State...

  • Biomedical Equipment Support Specialist

    1 month ago

    Pine Ridge, United States Department Of Health And Human Services Full time

    Summary This position works for the Great Plains Area, Office of Environmental Health & Engineering, Division of Clinical Engineering located in Pine Ridge, SD. The incumbent will report to the Supervisory Biomedical Equipment Support Specialist or designee. DutiesAssists with evaluation, installation, service and repair of highly complex medical equipment...

  • Biomedical Equipment Support Specialist

    1 month ago

    Pine Ridge, United States Department Of Health And Human Services Full time

    Summary This position works for the Great Plains Area, Office of Environmental Health & Engineering, Division of Clinical Engineering located in Pine Ridge, SD. The incumbent will report to the Supervisory Biomedical Equipment Support Specialist or designee. ...

  • Customer Support Specialist

    1 day ago

    Burr Ridge, United States Permaseal Full time

    Join Our Tribe as a Customer Support Specialist Are you someone who thrives on helping people and is ready to take your career to the next level? If so, we want to hear from you! Position: Customer Support Specialist Location: Burr Ridge, IL Schedule: Full-time Compensation: $20.00 per hour plus bonus incentives Perma-Seal is seeking a dedicated individual...

  • Customer Support Specialist

    1 day ago

    Burr Ridge, Illinois, United States Perma-Seal Full time

    Join Our Tribe as a Customer Support SpecialistAre you someone who thrives on helping people and is ready to take your career to the next level? If so, we want to hear from youPosition: Customer Support SpecialistLocation: Burr Ridge, IL Schedule: Full-timeCompensation: $20.00 per hour plus bonus incentivesPerma-Seal is seeking a dedicated individual to join...

  • RN Utilization Management Specialist

    2 weeks ago

    Park Ridge, United States Managed Care Staffers Full time

    Job DescriptionJob DescriptionHybrid F/T RN Utilization Management Specialist Needed in Park Ridge, ILOur client, a growing Medicare Advantage Plans Ins. Co. located in Park Ridge; IL has an immediate need for an experienced partially remote, direct hire full-time IL Licensed RN UM Specialist. Hours for this position: M-F (8:30am-5:00pm) & one Sat/mo. 9am...

  • Senior Analyst- Channel Analytics

    1 week ago

    Ridgefield Park, United States Technology Support Specialist Full time

    op skills: 1. Expert level technical skills in Microsoft Suites (Excel, Access, Word, PowerPoint, etc.) and Tableau ? Working knowledge of Alteryx a plus 2. Meticulous with data accuracy and on-time accountability of analytical tasks 3. Excellent communication skills with high-sense of time/priority management Schedule: Hybrid ? 4 Days onsite (M-Th), Fri...

  • Community Support Specialist

    6 days ago

    High Ridge, United States Compass Health Network Full time

    Due to critical service need of the communities we serve, we are offering a $1500 sign-on bonus.* Additional $500 sign-on bonus for Qualified Mental Health Professionals. We are eager to continue to provide quality and compassionate care in our service areas and need you to make this happen! The Community Support Specialist provides integrated, holistic,...

  • Product Support Specialist

    1 week ago

    Overland Park, United States Motion Recruitment Full time

    Our client, a large, global financial exchange, is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas!** 4-month contract-to-hire opportunity, working on W2, with benefits***ResponsibilitiesMaintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client...

  • Product Support Specialist

    1 week ago

    Overland Park, United States Motion Recruitment Full time

    Our client, a large, global financial exchange, is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas!** 4-month contract-to-hire opportunity, working on W2, with benefits***ResponsibilitiesMaintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client...

  • Product Support Specialist

    5 days ago

    Overland Park, United States Motion Recruitment Full time

    Our client, a large, global financial exchange, is seeking a Product Support Specialist to join their team onsite out of Overland Park, Kansas!** 4-month contract-to-hire opportunity, working on W2, with benefits***ResponsibilitiesMaintains and fosters the relationship between the clients and the company by ensuring client satisfaction, maintaining client...

  • RN Utilization Management Specialist

    2 weeks ago

    Park Ridge, United States Managed Care Staffers Full time

    Hybrid F/T RN Utilization Management Specialist Needed in Park Ridge, IL Our client, a growing Medicare Advantage Plans Ins. Co. located in Park Ridge; IL has an immediate need for an experienced partially remote, direct hire full-time IL Licensed RN UM Specialist. Hours for this position: M-F (8:30am-5:00pm) & one Sat/mo. 9am -1pm. Job Responsibilities ...

  • RN Utilization Management Specialist

    2 days ago

    Park Ridge, United States Managed Care Staffers Full time

    Hybrid F/T RN Utilization Management Specialist Needed in Park Ridge, IL Our client, a growing Medicare Advantage Plans Ins. Co. located in Park Ridge; IL has an immediate need for an experienced partially remote, direct hire full-time IL Licensed RN UM Specialist. Hours for this position: M-F (8:30am-5:00pm) & one Sat/mo. 9am -1pm. Job Responsibilities ...

  • RN Utilization Management Specialist

    5 days ago

    Park Ridge, United States Managed Care Staffers Full time

    Hybrid F/T RN Utilization Management Specialist Needed in Park Ridge, IL Our client, a growing Medicare Advantage Plans Ins. Co. located in Park Ridge; IL has an immediate need for an experienced partially remote, direct hire full-time IL Licensed RN UM Specialist. Hours for this position: M-F (8:30am-5:00pm) & one Sat/mo. 9am -1pm. Job Responsibilities ...

  • RN Utilization Management Specialist

    1 month ago

    Park Ridge, United States Managed Care Staffers Full time

    Hybrid F/T RN Utilization Management Specialist Needed in Park Ridge, IL Our client, a growing Medicare Advantage Plans Ins. Co. located in Park Ridge; IL has an immediate need for an experienced partially remote, direct hire full-time IL Licensed RN UM Specialist. Hours for this position: M-F (8:30am-5:00pm) & one Sat/mo. 9am -1pm. Job...

  • Technical Support Specialist

    2 weeks ago

    Monterey Park, United States Identified Talent Solutions Full time

    Job Description Job Description Job Title: Technical Support Specialist Industry: Consumer Electronics Location: Greater Los Angeles Area, Onsite Overview: The Technical Support Specialist will join a progressive and thriving consumer electronics brand, dedicated to building an international presence from a new Los Angeles office. Committed to innovation and...

  • B2b Collections Specialist

    4 weeks ago

    New Hyde Park, United States Informa Global Support Full time

    **Company Description** **Informa** is a leading international events, intelligence and scholarly research group. We’re the specialist’s specialist. Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make...

  • Technical Support Specialist

    7 days ago

    Oak Ridge, United States Spectra Tech Full time

    Spectra Tech is an engineering, environmental, and nuclear services company that provides high-quality and cost-effective technical solutions for U.S. Federal agencies, government contractors, and private commercial companies worldwide. Spectra Tech is in need of a Technical Support Specialistfor a position in Oak Ridge, TN. What You'll Do * Work directly...