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District Manager
2 months ago
POSITION SUMMARY:
The District Manager is responsible to manage and maintain a multi-family apartment complex which includes the leasing, maintenance, and operational management functions of the property.
MAJOR DUTIES:
PRIMARY RESPONSIBILITIES
- Collaborate with Regional Manager in the recruiting, training and evaluating of team members.
- Ensure all new hires are appropriately onboarded and trained for their positions. Personally know, teach and hold property team accountable to the company’s operational processes and standards.
- Management of the entire leasing function (if no Leasing Manager at the property) including prospecting and closing sales and meeting monthly sales (new leases and renewals) quotas.
- Create a positive work environment and develop a high-performing operations team.
- Effectively evaluate talent and make hiring/promotion/termination recommendations accordingly.
- Lead team in providing great customer service to residents with particular attention on curb appeal, move-in experience, timely work order response, friendliness of the office staff and properly addressing resident concerns.
- Work with the Maintenance Supervisor to achieve an efficient flow of work orders, make ready apartments, cleaning, etc. Follow up on work orders to ensure completion.
- Manage monthly rent collections, delinquencies and concessions per company policy.
- Process evictions and attend court hearings when necessary.
- Develop marketing and outreach programs to build external relationships and participate as an active member of the community. Participate in city and/or chamber of commerce activities.
- Ensure overall monthly occupancy rates and delinquency percentage goals are achieved.
- Coordinate inside/outside sales activities (open houses, promotions, etc.) to generate leads.
- General purchase orders, review/approve invoices and submit for payment per company procedures.
- Oversee any capital improvement project and interface with the construction team as necessary regarding timeliness, problem resolutions, etc.
SUPERVISORY RESPONSIBILITIES:
- Provide general oversight of office staff in absence of Property Manager, and input on performance reviews for 2+ indirect reports.
QUALIFICATIONS:
- Associates (2 yr) Degree in business administration, real estate management, accounting or finance OR 2-5 years of experience as a leasing professional in a similar size property in lieu of a degree
- Proficient with Microsoft Office (Outlook, Word and Excel) and ability to learn various other software. Knowledge of Yardi Voyager or other property management software highly desirable
- Strong problem-solving skills combined with a collaborative approach.
- Advanced knowledge of Fair Housing and Labor laws and regulations.
- Ability to organize events and make effective sales presentations
- Ability to handle moderate to high levels of stress and deal with situations where all variables may not be known
- Strong time management and multi-tasking skills with a high attention to detail is essential.
- Outstanding interpersonal and communication skills to successfully interact with multiple constituencies and diverse groups of people.
- Demonstrate independent, mature judgment; conveys a professional image and attitude.
- Ability to work extended hours as well as working a flexible schedule that includes evenings and weekends.
PHYSICAL REQUIREMENTS:
- The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; must be able to walk for extended periods of time under various weather conditions to evaluate the property. Must be able to occasionally lift up to 25 pounds.
- #PPC
