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Retail Shift Lead

2 months ago

Boston, United States Emerging Blue Jobs Full time
Job DescriptionJob DescriptionRetail Shift Lead We are hiring a Retail Shift Leader for our client, a renowned baking and kitchen brand, at their new retail pop-up shop in Fairfax, VA.
Reports to General ManagerThe Retail Shift Leader functions with limited supervision and is responsible for all supervisory duties during the assigned shift, including opening and closing tasks. The individual in this role acts as a role model for the retail team in providing exemplary customer service, generating sales, and performing operational functions throughout the store. Essential duties and responsibilities
  • Leadership:
    • Assigns daily tasks to staff members, oversees completion of tasks.
    • Holds morning huddles to ensure all company policies, store operating standards, and procedures are communicated effectively and are maintained and followed in a consistent manner.
    • Actively supports department daily goals through sound decision making and priority management.
    • Supports and communicates with team leaders and manager during assigned shifts ensuring customer service standards are met and staff behavior is acceptable and meets performance expectations.
    • Partners with other shift leaders to ensure smooth transitions between shifts.
    • Participates in and supports new hire training.
    • Attends and participates in staff meetings
    • Performs additional tasks and responsibilities as necessary.
    • Contributes as a positive, consistent, and respectful role model.
    • Leads assigned shift to ensure high levels of customer service and efficiencies.
  • Operational Duties:
    • Opens and closes POS registers following procedure
    • Performs advanced POS functions, hourly sales reports, receipt searches, etc.
    • Prepares deposits/maintain change funds at proper levels
    • Maintains and orders supplies.
    • Makes bank deposits, processes checks.
    • Ensures adherence to all food and workplace safety regulations, procedures and policies.
This should not be construed as an exhaustive list of all job duties and responsibilities. There may be some variation and/or development of the above duties and responsibilities without changing the general nature of the job.Minimum job requirements
  • 1-2 years of experience in a retail related field, beneficial
  • Previous supervisor experience a plus
  • Familiarity with Microsoft Word, Excel
  • Strong verbal and written communication skills.
  • Strong leadership abilities and skills.
  • Ability to be a clear thinker; remain calm and resolve problems using sound judgment.
  • Ability to motivate staff while maintaining a cohesive team.
  • Ability to respond to all customer requests with exemplary service.
  • Ability to multitask in fast paced environment.
  • Ability to function independently
  • Flexible schedule including evenings and weekends.
  • Engages positively with both internal and external customers.
Success factors/competencies for this role
  • Open to change, recommends actions for continuous improvement
  • Thinks and acts strategically, understands how role contributes to larger outcome
  • Provides exemplary customer service to both internal and external customers
  • Sets high standards for oneself, meets deadlines
  • Learns from mistakes, receptive to feedback
  • Effective communicator, listens and respects others’ points of view
  • Participates in team problem solving and decision making
  • Maintains a positive attitude
  • Community minded – gets involved, volunteers
Physical requirements/work environmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Physical requirements
    • Ability to remain standing for extended periods of time.
    • Ability to work at a computer for extended periods of time.
    • Ability to lift 25 pounds.
  • Work environment
    • Fast paced retail work environment
Safety
  • Understand that safety is everyone’s responsibility, including mine
  • Responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately
  • Engaged in safety and compliance training programs and encourage 100% team participation in same
Environment
  • Adhere to company-wide green norms, look for ways to reduce, reuse, recycle
  • Educate oneself on KAF environmental campaigns
  • Strive to continually improve and implement new processes to reduce our environmental impact
Uniform
  • Name Tag (provided)
  • Clean apron (provided)
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.Equal Employment Opportunity EmployerAll qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law. Our client provides reasonable accommodation to qualified individuals with disabilities to allow individuals to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to meet the functions and requirements of the position.