Care Coordinator

2 weeks ago

Lawrence, United States Heartland Community Health Center Full time
Job DescriptionJob DescriptionSalary: $19.00 - $25.00

Welcoming all who need care

 

Job title

 Care Coordinator

Reports to

Behavioral Health Lead

Status

Non-Exempt (Hourly)

 

Job purpose

The Care Coordinator is a member of the interdisciplinary medical team of the health center, providing support to the Heartland Community Health Center (HCHC) Behavioral Health Consultant (BHC) providers. This position assists with direct and indirect patient care, including returning patient calls, care coordination, screening for suicidal ideation and follow up, setting appointments, following up with missed appointments and limited care coordinator duties.

 

Duties and responsibilities

  • Helps build a strong team
  • Participates in staff meetings and team problem‑solving
  • Works as an extension to BHC services
  • Schedules BHC appointments and returns patient calls in collaboration with BHC’s
  • Provides follow up contacts and calls to assure that patients are receiving critical services in collaboration with BHCs
  • Evaluates and refers individuals that present in crises to the clinic in collaboration with BHCs
  • Assures that resource documents (housing, food, etc.) are up to date for patient, HCHC staff and BHC use
  • Assists patients in identifying available resources in the community, advocating for access to care, and identifying natural supports
  • Reinforces BHC treatment plan through contact with patients, information and feedback regarding BHC recommendations for symptom management
  • Works to increase patient understanding of health condition/health literacy and motivation to engage in self-management through both individual and group contact
  • Assist BHCs with required paperwork
  • Performs other related duties as assigned or requested

 

Qualifications

  • High School graduate or equivalent required
  • Bachelor’s Degree in psychology, social work or related field is preferred and/or experience in related services
  • Ability to learn/navigate computer systems such as an electronic health record system and Microsoft Office; generally technology-savvy
  • Strong verbal communications skills and ability to communicate ideas successfully
  • Works in harmony with others, exhibits a positive attitude and commitment to the health center mission.
  • Commitment to team effort
  • Consistent patient-centered, caring disposition is a must for this position
  • Ability to establish and maintain effective work relationships
  • Agrees to uphold Heartland's guiding values of Compassion, Respect, Collaboration and Integrity
  • Regular and predictable attendance is an essential function of the job
  • Personal maturity, cooperation, and ability to communicate clearly
  • Ability to remain calm when under pressure
  • High energy, positive, ability to work autonomously, flexibility, teamwork, attention to detail, and high degree of initiative

 

Working conditions

  • Potential exposure to infection and contagious diseases, and unpleasant patient or unit elements
  • Fast-paced, high stress environment with frequent interruptions
  • Job tasks are performed in close physical proximity to other people
  • Requires working indoors in environmentally controlled conditions
  • Requires dealing with unpleasant, angry, or discourteous people and other conflict situations
  • Frequent walking, sitting, standing throughout the day
  • Requires use of hands to grip, handle, control or feel objects, tools, controls
  • Requires standing, walking, bending, twisting, squatting
  • Occasionally lifting of items weighing up to 25 pounds

 

Physical requirements

  • Requires repeating the same physical activities or mental activities over and over
  • Requires walking
  • Requires using hands to handle, control, or feel objects, tools, or controls
  • Requires bending or twisting
  • Requires standing and walking
  • Occasionally lift items weighing up to 25 pounds

 

 

Details

  • Hours M – F from 7:30 am – 7 pm as needed. (approx. 40 hours per week)

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