Business Process Analyst

2 months ago

New York, United States United Way of New York City Full time
Job DescriptionJob Description

Reports to: Chief Operating Officer

Organization Summary: United Way of New York City (UWNYC) is a nonprofit agency mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives. We strive to model our values in all our relationships, both internal and external: Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Description: The Business Analyst, reporting to the Chief Operating Officer, works across the organization to support a wide variety of stakeholders in the appropriate use, care, and maintenance of enterprise business systems. S/he translates business requirements into technical requirements, then leads the selection of software and other technological tools through to implementation. The Business Analyst functions as an internal technical consultant, working alongside program and administrative teams to gauge needs and in turn provide expertise and guidance on features, capabilities, and best practices. This new role combines oversight/maintenance with project management and interface with external technology vendors, consultants and partners.

Primary Responsibilities:

  • Lead client-facing requirements gathering sessions and translate client needs into technology product solutions
  • Maintain system content, addressing access and usage issues on existing applications – e.g., Fluxx, Concur, Andar
  • Serve as master administrator of key platforms, managing configuration and build-out matters as well as third-party integrations (EDI, API)
  • Oversee user profiles and assignments, system updates, vendor relationships and invoices
  • Provide change management support of systems/software, new features, and new processes
  • Conduct capacity building exercises, build library of end user training materials, lead group and 1:1 user training
  • Interface with end users to trouble shoot technical issues and acquire feedback for continuous improvement
  • Continually assess the vendor landscape to determine the best way to obtain needed functionality by either extending the use of current systems, or by obtaining new ones
  • Support the Administration & Procurement team in the tracking of various technology-related organizational memberships and subscriptions - e.g., Zoom, AWS, Amazon Business

Key Competencies:

  • Accountability
  • Communication (written and oral)
  • Teamwork
  • Conflict Resolution
  • Leadership
  • Professional/Technical Expertise

Skills, Knowledge, and Experience:

  • Bachelor’s degree in Information Systems, Computer Science, Business Administration, or similar field
  • 8-plus years’ successful track record as a technology systems analyst addressing operational needs
  • Experience in business process engineering, project management, database management or similar
  • Solid technical knowledge of Microsoft 365 Suite Applications: Word, Excel, Sharepoint, PowerPoint, etc.
  • Software programming and/or database development capability (SQL, Python, PHP, Linux, MS Access) a big plus
  • Expert project management skills: ability to organize, prioritize, collaborate, meet timelines, and follow up with internal and external stakeholders
  • Knowledge of government contracting schemes, standards, documentation requirements, forms and agreements extremely helpful
  • Familiarity with various online procurement portals, tools, and software (HHS Accelerator, Grants Gateway, Statewide Financial system, PASSPort, DocuSign, etc.) a big plus
  • Ability to work collaboratively across functional groups to solve problems and achieve results
  • Enthusiasm for managing complicated and sometimes ambiguous projects
  • Strong written and spoken communication skills; ability to present ideas clearly and effectively
  • Hands-on approach to work execution
  • Nonprofit industry experience preferred

United Way of NYC Core Competencies for All Staff:

  • Mission Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.
  • Relationship-Oriented: Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
  • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement
  • Results Driven: Dedicated to shared and measurable goals for the common good: creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact
  • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Additional Requirements:

  • Background check
  • UWNYC is presently on a Hybrid/In-Person work schedule.

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