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IT Support Specialist

2 months ago

Irvine, United States DirectedLink Full time
Job DescriptionJob DescriptionCompany Description

TITLE: IT Support Specialist 

TYPE: Contract to Hire

COMPENSATION: $35-$40/hour /$75K -$80K

LOCATION: Irvine, CA (onsite)

WORK SCHEDULE: M-F 8-5 (first shift)

INDUSTRY: DISTRIBUTION OF HEALTH & WELLNESS SUPPLEMENTS

 

Job Description

Job Summary:

The IT Support Specialist performs technical and administrative tasks related to hardware and software support. They provide customer service, diagnose, and resolve issues, install, and maintain devices, and assist with network troubleshooting. The specialist also contributes to documentation, trains end-users, and evaluates new products. This role requires excellent communication skills, knowledge of computer systems, and experience in desktop support.

Job Expectations:

- Provide first-level technical support to end-users via tickets, chat, and email.

- Diagnose and resolve routine issues, escalating as needed.

- Assist with hardware and software standardization.

- Install and configure software on devices.

- Image, test, and set up application programs.

- Maintain hardware and software inventory and perform audits.

- Troubleshoot network and application problems.

- Onboard and offboard personnel, including equipment shipments.

- Ensure confidentiality of information.

- Interact with vendors and participate in team meetings.

- Additional duties may be assigned as needed.

Qualifications

Experience Requirements:

***Must have: Enterprise MacOS & iOS experience 

**Must be comfortable working with Executives

***JAMF or Intune experienced

- Proven work experience in desktop or helpdesk support.

- Familiarity with patch management and software distribution.

- Minimum 2 years of experience supporting macOS, iOS, and Windows in an enterprise environment.

- Project implementation experience is a plus.

- Scripting skills (Bash, PowerShell) are very desirable.

Education Requirements:

- High school diploma required, Associate's degree preferred, or equivalent experience.



Additional Information

ON-Site, no remote

    • Automox and Qualys –  nice to have
    • Experience in Scripting -Bash, and PowerShell is highly desirable as their current team is lacking in this area
    • Knowledge of Google Workspace is a plus as there is a Google shop

All your information will be kept confidential according to EEO guidelines.