Customer Experience Representative

1 week ago

Redondo Beach, United States Trojan Storage Full time
Job DescriptionJob Description

Customer Experience Representative

Who We Are?

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S today Simply put, we have the best people in the workplace with our amazing culture, healthy benefits, and growth opportunities.

Your Benefits:

Full-Time schedules between 8:00AM to 6:00PM 7 Days A week | Remote Work Opportunities

Medical, Dental, Vision, & Life Insurance | 401k Matching Program |12 Days of Vacation per Year

6 Sick Days per Year | Monthly Bonuses | Annual Bonuses | Holiday Pay | Referral Program

Discounted Storage | Education Assistance Program | Employee Assistance Program

Employee Discount Store | Work/Life Balance | Growth Opportunities | Mileage Reimbursement |And Much More…

Your Role:

Join our amazing company and start your career in Self-Storage today The Customer Experience Representative (CXR) is a Full-Time position that will report directly to the Contact Center Manager. This individual will play an integral role in executing the overall growth and customer service strategy of Trojan Storage. This position will be the front line for new customers rentals as well as handle a variety of customer issues utilizing phone, SMS, chat, and email. The CXR must possess excellent communication and interpersonal skills, as well as be enthusiastic about helping customers and driving satisfaction.

Your Responsibilities:

  • Receive inbound calls from potential customers and meet sales conversion goals.
  • Consistently delight our customers at every interaction.
  • Adhere to schedules and be available for team meetings, feedback and coaching sessions.
  • Provide input to improve the customer experience and reduce workload.
  • Proven ability to control the call to achieve optimal average handle time.
  • Memorize scripts for products and services, and refer to them during calls
  • Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled accurately.
  • Create and maintain record of daily problems and remedial actions taken, using contact-center database
  • Leverage data and insights gathered by the contact center to recommend and influence process improvements

Qualifications

  • High School Degree or equivalent
  • 1 Year of experience in a contact center environment or customer-support role
  • Phone sales experience preferred.
  • Bilingual (Spanish) preferred
  • Proficiency in chat communication a plus
  • Ability to multi-task and manage time effectively
  • Excellent written and verbal communication skills
  • Experience in conflict resolution and customer sales.

Apply today to join one of the fastest growing self-storage operators in the business

Andasol Management Inc. is an equal opportunity employer. Andasol does not discriminate on the basis of race, color, religion or religious creed, national origin or place of origin, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), physical or mental disability, age, protected military or veteran status, sexual orientation, gender identity, gender expression, transgender status, genetic information, legally protected medical condition, marital or domestic partner status, status as a victim of domestic violence (including sexual assault or stalking), or any other basis protected by applicable law.

Qualified applicants with criminal histories will be considered for employment consistent with all federal state and local ordinances. We are committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at hr@trojanstorage.com




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