Customer Service Representative
4 weeks ago
Customer Service Representative (Experience in Air conditioning and Service Titan required)
Kyzar Air Conditioning, Inc., a beacon of excellence in the HVAC industry since 2005, continues to serve Palm Beach, Martin, St. Lucie, and Broward counties with dedication. With over 18 years of experience, our family-owned and operated business is committed to delivering top-tier air conditioning solutions, underscored by our impressive 5.0 Google rating from over 900 reviews.
Why Join Kyzar Air Conditioning?
- Competitive Remuneration: Enjoy a competitive salary and incentives.
- Health Benefits: Benefit from our contribution of 50% towards your health insurance premiums.
- Dynamic Work Environment: Thrive in a collaborative atmosphere known for mutual trust, ongoing training, and effective communication.
Role Overview:
As part of our Customer Service team, you will embody the friendly and knowledgeable voice of Kyzar, providing exceptional service to our clients. Your role is critical in maintaining the seamless operation of our service delivery, connecting customers with service technicians and ensuring customer satisfaction.
**Responsibilities**:
- Efficiently handle incoming customer calls, providing information about our HVAC services.
- Address customer needs, concerns, and inquiries with effective solutions and recommendations.
- Process orders, service requests, and ensuring a smooth customer experience.
- Collaborate with internal teams for timely resolution of inquiries or concerns, maintaining accurate service records.
**Requirements**:
- Experience with **Service titan** is a must.
- Proven customer service experience, preferably over the phone.
- Exceptional problem-solving skills, with the ability to de-escalate challenging situations.
- Strong multitasking and prioritization abilities.
- Availability to work Monday to Friday, 8:00 to 5:00 or 10:00 AM to 7:00 PM, with occasional weekend shifts as needed.
Join Us:
Pay: $20.00 - $23.00 per hour
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
Weekly day range:
- Monday to Friday
- Weekends as needed
Work setting:
- In-person
- Office
Application Question(s):
- Do you have experience working in the Air condition industry?
- Do you have experience working with service titan software ?
Ability to Relocate:
- West Palm Beach, FL 33409: Relocate before starting work (required)
Work Location: In person
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