Jill's Host

2 months ago

Boulder, United States St Julien Hotel & Spa Full time
Job DescriptionJob Description

Located in the heart of downtown Boulder’s natural beauty, at St Julien Hotel & Spa we are dedicated to creating unforgettable moments for our guests as well as extraordinary employment experiences for our associates With a commitment to luxury, sustainability, and exceptional service, we strive to be a sanctuary of relaxation, a hub for adventure, and a thoughtful steward of our environment. Our team's passion for hospitality and unwavering dedication to exceeding guest expectations set us apart as the premier destination for those seeking a world-class hospitality experience.



St Julien Hotel & Spa is looking for personable and service-oriented Hosts for Jill's Restaurant. The primary responsibilities of this position include taking reservations and greeting/seating guests. As the first and last point of contact for our guests, we are looking for Hosts who can make a positive, lasting impression and help to ensure that our guests have had a luxurious and memorable experience



Essential Job Functions:

  • Greet every guest and associate with eye contact and a sincere, friendly smile.
  • Prepare host station for each shift including checking all menus for accuracy and overall cleanliness.
  • Accurately book reservations, including confirming all information with guests prior to closing the interaction.
  • Alert Manager and service personnel of special instructions or occasions being celebrated/recognized, whenever applicable.
  • Escort guests to their table and inform the appropriate server of the guest's arrival.
  • Help control flow of the restaurant by giving reasonable seating assignments and offering assistance to servers when necessary/possible.
  • Perform voicemail callbacks and reservation confirmations on a daily basis; reconfirm reservation details with guests prior to closing the interaction.
  • Possess thorough and up-to-date knowledge of all restaurant and menu information in order to accurately answer all guest inquiries.
  • Remain knowledgeable on important, relevant information from other Hotel departments.
  • Present oneself in a professional manner by adhering to the Hotel’s grooming and appearance policies, as well as by maintaining a pleasant and respectful demeanor when engaging guests and other associates.
  • Other duties as requested by supervisor.


Qualifications:

  • Previous customer service experience required. Previous restaurant and/or host experience highly preferred.
  • Ideal candidate must be someone friendly and service-oriented who works well as part of a team and communicates effectively with all levels of associates and guests.
  • Must be able to stand for several hours at a time and be able to lift/push/pull up to 10 lbs. on an occasional basis.
  • Valid TIPS certification required, or must be obtained within 45 days of hire.
  • Must have flexible availability. Interested candidates must be able to work weekends and holidays.


Perks & Benefits:

  • Medical, dental, and vision insurance options*
  • Paid time off (PTO)*
  • Paid holidays (including associate's birthday)*
  • Paid sick leave
  • Aflac supplemental insurance options
  • 401(k) with Company match
  • RTD EcoPass
  • 50% employee discount in Spa and restaurant
  • Discounted associate room rate

* Requires Full Time employment status
Participation in, and eligibility for, certain perks/benefits is subject to applicable waiting periods and eligibility requirements


FULL TIME POSITION AVAILABLE

APPLICATION DEADLINE: 08/31/2024


As a part of our pre-employment screening process, candidates who are extended an offer of employment are required to pass a criminal background check.

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