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Office Manager
3 months ago
This position is a Monday-Thursday role, the office is closed on Friday. The work schedule will be approximately 4x10's.
Job Overview:
The Office Manager is responsible for ensuring the smooth operation of our clients practice. This role involves managing office staff, coordinating patient care, and overseeing administrative tasks. The ideal candidate will have strong organizational skills, excellent communication abilities, and a commitment to providing exceptional patient service.
Key Responsibilities:
Office Administration:
- Oversee day-to-day office operations, ensuring a clean, organized, and welcoming environment.
- Manage office supplies and inventory, ensuring all necessary materials are available.
- Handle incoming and outgoing correspondence, including phone calls, emails, and mail.
Staff Management:
- Supervise office staff, including receptionists, billing specialists, and administrative assistants.
- Conduct staff training, performance evaluations, and provide ongoing support and development.
- Schedule and coordinate staff meetings and ensure clear communication within the team.
Patient Care Coordination:
- Manage patient scheduling, ensuring efficient use of time and resources.
- Oversee patient check-in and check-out processes, ensuring a positive patient experience.
- Address patient inquiries, concerns, and complaints in a professional and timely manner.
Billing and Financial Management:
- Oversee billing processes, including insurance claims and patient billing.
- Manage accounts receivable and payable, ensuring timely and accurate financial transactions.
- Prepare financial reports and assist with budgeting and financial planning.
Compliance and Record-Keeping:
- Ensure compliance with all healthcare regulations and office policies.
- Maintain accurate and confidential patient records, adhering to HIPAA regulations.
- Keep track of continuing education requirements and certifications for the chiropractic staff.
Marketing and Community Outreach:
- Assist in developing and implementing marketing strategies to attract new patients.
- Coordinate community outreach activities and represent the office at local events.
- Manage social media accounts and online presence.
Qualifications:
Education: Bachelors degree or equivalent experience
Experience: Minimum of 3 years of experience in office management, preferably in a healthcare setting.
Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in office software, including Microsoft Office Suite and electronic health record (EHR) systems.
- Experience with Gusto payroll is preferred but not required
- Knowledge of medical billing and coding practices.
- Ability to handle confidential information with discretion.
Personal Attributes:
- Professional and friendly demeanor.
- Ability to work independently and as part of a team.
- Strong problem-solving skills and attention to detail.
- Commitment to providing high-quality patient care.
