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Client Service Rep

3 months ago

Palmdale, United States Interim Healthcare - Lancaster, CA Full time
Job DescriptionJob Description

General Purpose:

To provide continuous improvement of the total quality of the branch/office as it relates to assisting the Administrator/ Director of Health Services with the office operations and the scheduling of patients/clients requiring care.

Essential Functions:

  • Assists the Administrator/ Director of Health Services in establishing and monitoring compliance with quality and operations standards.
  • Receives referral calls, documents job orders, assists in staffing orders with qualified personnel, and/or organizes/reorganizes job schedules for personnel.
  • Verifies client insurance.
  • Assists with recruitment, hiring, onboarding, retention, employee/labor relations, compensation and employee development.
  • Creates files for employees, verifies licenses/education credentials, certifications, performs background checks, and places advertisements for staff positions.
  • Assists with clinical, marketing, payroll and/or collection functions, as needed.
  • Ensures all assigned office functions are completed in compliance with federal, state, local laws and CHAP regulations as well as all policies, procedures, and standards of Interim HealthCare.
  • Promotes agency through education to prospective and existing patients/clients.
  • Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient. 
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities.  Access to use and ability to disclose PHI is further defined by each organization/department.

Minimum Education & Experience Requirements:

  • Licensed Vocational Nurse- preferred
  • Associate Degree or equivalent years of training or work experience.
  • One (1) year experience in healthcare, preferably hospice or home health.

Knowledge, Skills & Abilities Required:

  • Proven organizational skills and detail orientation.
  • Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.
  • Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.
  • Proficient in current company software programs.

Working Conditions & Physical Effort:

    • Work is normally performed in a typical interior/office work environment.
    • May be required to perform patient care (LVN only)
    • Ability to work flexible schedule and/or evening hours as needed.
  • Ability to sit in front of CPU for long periods of time.
  • Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.