Customer Service Representative

4 days ago


Palmdale, California, United States Qonten Full time
Job Title: Call Center Customer Service Representative

We are seeking a highly skilled and professional Call Center Customer Service Representative to join our team at Qonten. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer complaints, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and chat.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Develop and maintain a knowledge base of our products and services to ensure accurate and up-to-date information.
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction.
  • Meet or exceed performance metrics and targets.

Requirements:

  • Previous experience in customer service, sales, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using technology and software applications.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information].



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