Customer Service Representative

Looking to make an impact?

So are we….let's talk.

We challenge ourselves every day, with a passion for purposeful innovation, to things better in a globally sustainable way. Do you thrive on collaboration? So do we…let's talk. Our team consists of amazing people with impressive expertise to contribute and share. Do you like being treated like "family"? Well, that's our culture…so let's talk. Do you have sleeves that can be rolled up? Well, start rolling and…let's talk. We are a team of "doers"…we like to get the job done and we do it better than anyone else in our industry. Do you like winning? So do we…let's talk. Our winning team has experienced double-digit growth over 5 years running. We are looking for passionate people, who love what they do and are looking for place to flourish and shine. We are
BARCO…let's talk.

Doing What Matters:
We believe in a uniform's power to inspire and elevate. Not just appearance, but also the person, the place and the sense of purpose that happens when the two come together.
For us, it's about showing respect for the people who wear our apparel, and respect for the work they do and the organizations they represent. At Barco, we've been doing just that for more than 85 years by living, breathing and designing uniforms that always look professional, feel amazing and can be counted on to perform as impeccably as the people wearing them. Why? Because our mission - our reason for being - is making uniforms that people not only love to wear, they're proud to wear them.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

* Manage a portfolio of customers in an assigned territory with an extensive understanding of every customer in assigned region including order patterns, shipping and financial needs.
* Pro-actively communication and follow-up with all customers and sales reps to ensure consistency and that all needs have been met and exceeded.
* Manage customer reach out informing upcoming promotions, sales and any internal process changes affecting customer ordering or maintenance.
* Ownership of all parts of the communication process, working collaboratively with stakeholders from all departments to ensure all answers and issues are resolved within 24 hours.
* Actively participates and contributes to the sales initiatives in coordination with assigned sales representative and Customer Care team.
* In depth understanding of the Customer Care Departments goals and initiatives and the importance of the Customer Care Representatives participation in the overall achievement.
* In depth understanding of top 20% of assigned Customer Care backup accounts. Review and understand all SOP's and procedures associated with each backup account.
* Order processing, product status and tracking.
* Manages customer inquiries and requests via telephone, email or fax.
* Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
* Maintains financial account accuracy by processing customer credit adjustment requests when necessary.
* Generate, review and analyze excel sales reports relative to customer's style/color purchase historical trends and helps with suggestive sales.
* Offers alternative recommendations for out of stock items.
* Opens customer accounts in collaboration with the assigned Sales Representative.
* Maintains customer Master File records by updating account information.
* Recommends potential improvements on product or service level to management by collecting customer information on an issue log.
* Proactively establish and maintain effective working team relationships with all support departments.

Competency:
To perform the job successfully, an individual should demonstrate the ability to work with diverse cultural backgrounds, teams and contribute to building a positive team spirit. Works with integrity and promotes a harassment-free environment. Understands and represents our Barco Values.

Individual should possess strong organizational and communication. Ability to communicate clearly and build positive relationships with internal and external stakeholders is a must. Ability to work under pressure, meet strict timelines and manage multiple tasks simultaneously. Ability to meet deadlines with individuals/departments involved. Individual must be highly self-motivated and self-disciplined with ability to work effectively with little or no supervision.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

General Requirements:
Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information , Multi-tasking

Education/Experience:
High school diploma or business college degree is required. Three to five years of Customer Service or Account Executive experience is required. The candidate needs to be Multi-task oriented, excellent communication and problem solving skills. Ability to constantly and consistently exceed our customer's expectations. Individual will be required to complete assigned Customer Care related courses paid by Barco Uniforms for continues service improvements (Lynda.com).

Language Ability:
To perform this job successfully, an individual must have English as primary language of business and the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. You must have the ability to speak efficiently, write routine reports and correspondence.

Computer Skills:
To perform this job successfully, an individual should have excellent technical skills, proficient in the use of MS Office, Word, Excel and Outlook experience.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Ability to work hours that exceed 8 hours per day and/or 40 hours per week, especially during peak activity periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus, visual acuity for analyzing samples and color. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms.

Join the 'Barco Family' and enjoy:
•Benefits
•Vacation
•Holidays
•Floating Holidays
•Retirement Plan
•Employee Discount

This organization participates in e-Verify.

As of 1/1/2018, we are still a zero tolerance drug-free workplace.