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Safety & Loss Prevention - DoubleTree by Hilton Billings

5 months ago

Billings Metropolitan Area, United States DoubleTree Billings Full time
Job DescriptionJob Description


Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Safety & Loss Prevention team member for the DoubleTree by Hilton in Billings, Montana.

Evening and Overnight shifts

Pay: $18+ DOE

Job Purpose:

Provide safety and protection of guests, team members and Hotel Property. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

  • Anticipate potential problems and seeks ways to prevent disruption, injuries, and prohibit inappropriate conduct from occurring on company premises.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
  • Performs and completes assigned delivery, maintenance and custodial duties during shift.
  • Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of the position.
  • Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
  • Assures the cleanliness and orderly condition of the public areas of the hotel by conducting inspections
  • Maintains safe working conditions within the department and hotel
  • Other duties and responsibilities as assigned

Qualifications and Requirements:

High School diploma /Secondary qualification or equivalent.

Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.

Prior experience in civilian or military law enforcement, hotel security or industrial security a plus

This job requires the ability to perform the following:

  • Excellent hearing required to communicate with guests, employees, managers, use radio.
  • Excellent vision required for emergencies, visual safety inspections.
  • Excellent speech communication skills required to communicate with guests, employees, managers, use radio
  • Excellent comprehension and literacy required to complete reports, logs.
  • Demonstrate the ability to investigate incidents, interview witnesses and draft legible, factual reports.
  • Lifting, pushing, pulling, carrying objects up to 100 pounds
  • Maintain a professional, neat and well-groomed appearance adhering to hotel appearance standards
  • Bending/kneeling would be necessary in administering CPR and First Aid.
  • Mobility - would be necessary 100% of the time in responding to emergencies and patrolling the building.
  • Continuous standing - would not be standing in one place for any extended length of time.
  • Uses stairs in responding to fire alarms - no elevators

Other:

  • Being passionate about people and service.
  • Strong communication skills are essential when interacting with guests and employees.
  • Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
  • Basic math skills are used frequently when handling cash or credit.
  • Problem-solving, reasoning, motivating, and training abilities are often used.
  • Have the ability to work a flexible schedule including nights, weekends and/or holidays

Amazing Benefits At A Glance:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program