Operations Manager

4 weeks ago

Chicago, United States Luxer One Full time
Job DescriptionJob Description

Looking for a motivated individual with excellent organizational and customer-focused skills to lead the development and growth of our "Luxer Liaison" service in the Chicago area.


Luxer Liaison is a premium service level designed to assist high-package-volume properties in managing package flow and their Luxer One systems. This service provides on-site package management to complement our automated package systems. Our Liaison program has experienced significant growth, necessitating the appointment of a dedicated individual to manage operations and account relationships in the market. As the program expands, this role may grow to manage operations in additional markets in a regional role.


What you will do:


  • Manage a team of 20+ service professionals (“Liaisons”), providing service to multiple luxury apartment buildings in Chicago

  • Champion our Liaison team, fostering a positive work environment in person and remotely

  • Manage the weekly operational service schedule, and ensure that the service is being delivered to the expected quality level

  • Build strong relationships with existing accounts, responding rapidly to issues/concerns

  • Help onboard new properties as they adopt the Liaison service

  • Hire and train new Liaisons as needed (attrition, to support market growth)

  • Build processes and procedures that allow our Liaisons to efficiently service the market, and help build a profitable business

  • Lead projects that directly influence the success of the program

  • Identify new Liaison sales opportunities and work with our sales leaders to win them

  • Champion our values, and be a role model to the entire Liaison program

  • This individual must be located in Chicago.



Requirements

Who you are:


  • Strong organizational skills and attention to detail

  • At least 2 years’ experience managing service professionals

  • At least 2 years’ experience working in a customer facing role

  • Experience managing a scheduled, hourly workforce

  • Experience coaching and developing an hourly workforce

  • Demonstrated experience building and scaling operations for a new program and/or in a new market

  • Demonstrated success building strong direct relationships with customers

  • Exceptional communication skills; demonstrated ability to communicate well with both customers and reports

  • Willingness to serve as a player-coach, frequently working in person with the team during shifts in package rooms. This role will require local commuting to various job sites in the downtown Chicago area

  • Comfortable with technology (Google Suite, Macbook/iPad, and various applications)

  • Self-directed, with a track record of succeeding in ambiguous situations

  • Creative problem solving – this is a program in its early phases; you will have to overcome unforeseen challenges.

  • The above-listed duties are not exhaustive, and the employee may be required to perform other tasks as needed and assigned by the leadership team.



Benefits

What’s in it for you:


  • Compensation: $55-$65,000/annually + potential for quarterly performance based incentives (Bonus)

  • You’ll have opportunities to advance. We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, mentored, and grow.

  • As “Luxens”, we celebrate one another's differences and ideas. We're proud of our culture of diversity and inclusion - and, we have programs that bring us together on important issues and provide educational opportunities for all employees

  • A generous benefits package (Medical, Vision, Dental)

  • 401K with employer match

  • Accrued Paid Time Off

  • Accrued Paid Sick Leave



  • Community Manager

    21 hours ago

    Chicago, United States Elderly Housing Development & Operations Corporation Full time

    Full Time - 5801 N Pulaski Rd, Bldg H, Chicago, IL 60646, USA - Posted 34 mins ago Website **Elderly Housing Development & Operations Corporation** **Job Summary**: The Community Manager is responsible for the day-to-day management of the assigned property under the guidance of the Regional Director and EHDOC. Management responsibilities include but are...

  • Operations Manager

    2 weeks ago

    Chicago, United States MindSpring Partners LLC Full time

    Our client, a cart based mobile tech company, is seeking a Business Operations Manager to lead a small team in day-to-day operations. You'll be collaborating with various cross-functional teams within the company, managing timelines for projects, and overseeing implementation of equipment in order to support the health systems operations.Ideal candidate...

  • Operations Manager

    5 days ago

    Chicago, United States MindSpring Partners LLC Full time

    Our client, a cart based mobile tech company, is seeking a Business Operations Manager to lead a small team in day-to-day operations. You'll be collaborating with various cross-functional teams within the company, managing timelines for projects, and overseeing implementation of equipment in order to support the health systems operations.Ideal candidate...

  • Operations Manager

    2 weeks ago

    Chicago, United States MindSpring Partners LLC Full time

    Our client, a cart based mobile tech company, is seeking a Business Operations Manager to lead a small team in day-to-day operations. You'll be collaborating with various cross-functional teams within the company, managing timelines for projects, and overseeing implementation of equipment in order to support the health systems operations.Ideal candidate...

  • Operations Manager

    4 weeks ago

    Chicago, United States UG2 Full time

    The Operations Manager provides direct leadership and guidance to janitorial facilities operations. This pivotal role entails managing a diverse portfolio of accounts, to ensure that high level of cleanliness, quality, and service is achieved and maintained. The ideal candidate will excel in evaluating all systems comprehensively and developing both...

  • Operations Manager

    1 month ago

    Chicago, United States Manufacturing Company Full time

    Job DescriptionJob DescriptionWe are seeking an Operations Manager to join our team.. The individual will manage two or more supervisors/leads who oversee the Production departments. They will be responsible for the overall direction, coordination, and evaluation of these functional units. They will directly influence a positive work environment that drives...

  • Operations Manager

    3 hours ago

    Chicago, United States JLL Full time

    JLL supports the Whole You, personally and professionally. Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all other business lines Partner with Broker Lead to achieve business objectives and firm/regional initiatives, ensure transparency, and build a culture of trust and teamwork within...

  • Operations Manager

    4 weeks ago

    Chicago, United States Polaris Charter Academy Full time

    **TITLE**: Operations Manager **REPORTS TO**:Director of Finance and Operations **SUPERVISES**: Schoolwide Systems & Operations _(Schoolwide Technology Resources, Standardized Testing, Schoolwide Schedules)_ **JOB FUNCTION**: Coordinates and supervises all aspects of instructional technology in the school, including instructional integration, technology...

  • Business Operations Manager

    2 weeks ago

    Chicago, United States Jones Lange Lasalle, Inc. Full time

    JLL supports the Whole You, personally and professionally. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most Operations Manager, Business Operations, Manager, Operations, Business, Management, Property Management,...

  • Regional Operations Manager

    3 days ago

    Chicago, United States Fine Hospitality Group Full time

    Job Description – Regional Director of OperationsJob Description – Regional Operations ManagerReports To:      VP of OperationsRequirements: College or a higher level of education 3 years Hotel operations experience with a minimum of 2 years at the management level. Must be an effective leader, self-motivator, team builder and willing to work 50+...

  • Regional Operations Manager

    4 days ago

    Chicago, United States Fine Hospitality Group Full time

    Job Description – Regional Director of Operations Job Description – Regional Operations Manager Reports To: VP of Operations Requirements: College or a higher level of education 3 years Hotel operations experience with a minimum of 2 years at the management level. Must be an effective leader, self-motivator, team builder and willing to work 50+ hours per...

  • Cloud Operations Manager

    4 days ago

    Chicago, United States Advantage Sales and Marketing, LLC Full time

    Minimum: USD $140,000.00/Yr. Maximum: USD $160,000.00/Yr. Cloud Operations Manager Seeking a highly skilled and motivated Cloud Operations Manager to lead and oversee our cloud infrastructure operations team. As a Cloud Operations Manager, you will play a critical role in ensuring the reliability, performance, and security of our cloud-based services. Need a...

  • Regional Operations Manager

    4 days ago

    Chicago, Illinois, United States Fine Hospitality Group Full time

    Job Description – Regional Director of OperationsJob Description – Regional Operations ManagerReports To: VP of OperationsRequirements:College or a higher level of education3 years Hotel operations experience with a minimum of 2 years at the management level.Must be an effective leader, self-motivator, team builder and willing to work 50+ hours per week...

  • Operations Consulting Manager

    2 weeks ago

    Chicago, United States Aon Full time

    Aon is looking for an Operations Consulting Manager As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Strategy Consulting practice within the Strategy & Technology Group (STG) in Chicago, IL. Aon STG Strategy Consulting provides advisory services to firms...

  • Cloud Operations Manager

    1 week ago

    Chicago, United States Advantage Sales and Marketing, LLC Full time

    Minimum: USD $140,000.00/Yr.Maximum: USD $160,000.00/Yr.Cloud Operations ManagerSeeking a highly skilled and motivated Cloud Operations Manager to lead and oversee our cloud infrastructure operations team. As a Cloud Operations Manager, you will play a critical role in ensuring the reliability, performance, and security of our cloud-based services. Need a...

  • Revenue Operations Manager

    4 weeks ago

    Chicago, United States AIO Logic Full time

    Job DescriptionJob DescriptionAIO LOGIC is hiring for a Revenue Operations Managerwww.aiologic.ioThis position is a remote position but will require travel to the office in Chicago at least once a quarter for a couple of days.*The Revenue Ops Manager is responsible for bringing people, data, and processes together under a cohesive revenue strategy and...

  • International Operations Manager

    5 days ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • International Operations Manager

    4 days ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • International Operations Manager

    4 days ago

    Chicago, United States Trovo Group Full time

    A top, International Logistics & Supply Chain client of ours is looking to expand their Operations team with an experienced Operations Manager. With a long history of providing excellent service to all of their customers, our client is looking for a seasoned, high level Ops Manager to push their business forward. In addition to providing an excellent salary,...

  • Accounting Operations Manager

    3 days ago

    Chicago, United States MichaelSilver Full time

    ACCOUNTING/OPERATIONS MANAGEROne of our clients, a high-end, full service residential interior architecture and design firm nestled in the heart of Chicago’s River North neighborhood, is looking for an experienced Accounting & Operations Manager. The successful candidate will be someone who possesses a unique skillset and can blend financial acumen with...