Operations Manager
3 weeks ago
JLL supports the Whole You, personally and professionally.
Operations oversight for overall office, primarily working with Brokerage but serves as point of contact for all other business lines
Partner with Broker Lead to achieve business objectives and firm/regional initiatives, ensure transparency, and build a culture of trust and teamwork within Brokerage and broader office
Ensure alignment between Marketing, Research and Operations (project coordinators) to provide best in class support to producers
Drive adoption and utilization of firm’s sales enablement and technology platforms
Develop and motivate a high-performing operation (project coordinator) team
Work with recruiting/HR for hiring and onboarding of new team members
Identify learning opportunities and provide training as needed
Develop retention and recognition program for high value talent
Manage marginal performers
Partner with Finance to ensure complete, accurate and timely reporting
Closed transaction processing
Ensure AR over 60 days < 5%
Ensure regular review/updates of pipeline (WIP)
Ensure compliance with Firm’s, region and or local market specific policies, including expense policies and pre-approval requirements
Ensure accurate time reporting by direct reports and provide timely approvals
Ensure all policies and procedures are communicated effectively and adopted by team members
Responsible for organizing team meetings, client events, philanthropy events, and culture building activities
Partner with regional Facilities team and [local Capital Markets Operation Manager] to ensure all facilities needs are met
Required
5+ years prior management experience and prior business operations experience - in commercial real estate industry a plus
Demonstrated leadership ability with collaborative management style
Critical thinker with high emotional intelligence and strong conflict management ability
Strong business acumen to understand/provide context for decisions; able to influence and challenge decisions as appropriate
Proven experience developing high performance teams; high employee engagement and effective delegator
Excellent project management ability; solution oriented, organized and resourceful
Demonstrated commitment to high professional ethical standards
Comfortable working in a fast-paced sales environment
Preferred
Bachelor’s degree in Business Administration, Finance, or related / equivalent
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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