Field Service Technician

3 months ago

Pittsburgh, United States Strata Worldwide Full time
Job DescriptionJob Description

Strata Worldwide (Strata) specializes in underground, safety and communications. It ranks among the world’s largest developers and distributors of emergency refuge chambers, and is now a leading supplier of wireless communications, electronic tracking and proximity detection for underground mining and tunneling.

The Service Technician will be responsible for installations and technical support of systems such as, but not limited to, Strata Digital Bridge Plus Leaky Feeder, Strata fiber and high-speed data networking components, Strata CommTrac Wireless Communications and Tracking, HazardAvert® Proximity Detection Systems, and Cap Lamps. They will also provide support, maintenance, inspection and repair on underground emergency refuge chambers.

The Field Service Technician reports to the General Manager and works closely with members of other departments.  This position is Non-Exempt (eligible for overtime pay).

Some of the Essential Duties:

    •    Installs and commissions Safety Product Systems.
    •    Services, repairs, maintains Safety Product Systems.
    •    Provides professional service and technical support to Customers.
    •    Serves as a technical expert to Customers.
    •    Provides product training to Customers.
    •    Supports, maintains, inspects and repairs underground mine refuge chambers.
    •    Performs other functions and duties as needed and/or as assigned.

Minimum Qualifications:

•    Experience with installation, maintenance and troubleshooting of electrical and electronic systems and equipment.
•    Experience with Land Mobile Radio (LMR) systems or push to talk (PTT) radio systems
•    Knowledgeable of basic TCP/IP network and WIFI protocols
•    Hands on experience with installation and maintenance of fiber optic cabling
•    Underground tunneling or mining experience is preferred but not essential
•    Or equivalent combination of education and experience.

Strata Worldwide offers employees the following benefits:

  • Group Medical, Dental, and Vision Insurance
  • Basic Life and Accidental Death and Dismemberment (AD&D) Insurance
  • Short-Term and Long-Term Disability Insurance
  • 401(k) Plan with a Company Match
  • Employee Assistant Program
  • Paid Company Holidays
  • Paid Time Off (PTO)
  • Auto Allowance

Strata Worldwide is an Equal Opportunity Employer and Drug-Free Workplace.

The Service Technician's starting pay will be competitive and commensurate with the chosen candidate’s qualifications and experience.  This position requires travel on a regular basis to customer sites. Trips will require overnight stay away from home for one or more nights. This is a Non-Exempt position, which is eligible for overtime pay.

IMPORTANT: By submitting your resume online, you hereby authorize Strata Worldwide and its representatives to contact, obtain, and verify the accuracy of information contained in this application from all previous employers, references, and educational institutions.  You also hereby release from liability Strata Worldwide and its representatives for seeking, gathering, and using such information to make employment decisions and all other persons or organizations for providing such information.

You understand that any misrepresentation or material omission made by you on this application will be sufficient cause for cancellation of this application or immediate termination of employment if you are employed, whenever it may be discovered.

Interested professionals should submit a resume, cover letter, and contact information for professional references via this online portal.  No unsolicited letters, emails, telephone calls, or in-person submissions will be considered in fairness to other potential candidates for this position.

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